Manage Service, Parts and Warehouse operations consisting of up to 40 salaried and unionized employees with annual budgets of approximatley 40 million dollars. Lead branch safety having maintained 5.5 years LTIF and a zero % TRIF rate. As long standing Chair of the safety committee, led team to company leading 95% score in our 2013 Cold Eyes Safety Audit.Initiate and champion 2013 employee volunteer EOS (Employee Opinion Survey) committee which found 98% participation engagement… Show more Manage Service, Parts and Warehouse operations consisting of up to 40 salaried and unionized employees with annual budgets of approximatley 40 million dollars. Lead branch safety having maintained 5.5 years LTIF and a zero % TRIF rate. As long standing Chair of the safety committee, led team to company leading 95% score in our 2013 Cold Eyes Safety Audit.Initiate and champion 2013 employee volunteer EOS (Employee Opinion Survey) committee which found 98% participation engagement success and exceptional score improvements of over 50% in some area's over previous years.Provide exceptional customer service and technical guidance to our valued customers and stratigic business partners through strong industry knowledge and hands on experience. Work closely with Human Resources, managing employee issues and concerns including STD, LTD, Modified Duties, Return to Work Programs, WCB, Recruitment, Interviewing, and Performance Management. Experienced in Labor Relations and Union grievance procedures including arbitration.Support and manage all branch Learning and Developement requirements, working closely with trainers and coordinators ensuring all branch technical and safety needs are met. Show less

-Manage all Service Department Operations for 17 bay Heavy Duty On Highway Truck Repair Dealership with Tri-Drive chassis Caterpillar PAR Dyno.-Department budgetary drafting and cost management.-Customer interaction, job quote and expense approval.-Conflict resolution and employee development.-Human Resources and Labor Relations management.-Developed and Chaired highly successful Safety committee.-Six Sigma Green Belt.

Provide technical support and guidance to stratigic business partners and technicians both in field and shop for Caterpillar On Highway Heavy Truck Engines. Communication link, working closesly with Caterpillar engineers and reps managing product issues and concerns focused on limiting equipment downtime and expense.Provide interpretation of technical data such as fluid analysis, PAR dyno evaluations, schematics and the performing of Failure Analysis for a variety of engine failures.

Lead a team of 8 technicians in servicing and repair of all makes and modles of On Highway Heavy Duty Trucks, School busses, Motor Coach, and RV's. Review customer work order labor times, quote repair jobs, provide technical guidance to staff and customers. Work closely with Branch Manager to manage and maintain shop efficiency and productivity goals.Support Service Advisors and Parts department as required.Maintain certifications including, Caterpillar, Cummins, Detroit Diesel,… Show more Lead a team of 8 technicians in servicing and repair of all makes and modles of On Highway Heavy Duty Trucks, School busses, Motor Coach, and RV's. Review customer work order labor times, quote repair jobs, provide technical guidance to staff and customers. Work closely with Branch Manager to manage and maintain shop efficiency and productivity goals.Support Service Advisors and Parts department as required.Maintain certifications including, Caterpillar, Cummins, Detroit Diesel, Eaton. Show less

Operation and maintenance of fully equipped service truck servicing remote location natural gas compressor stations and plant opperations throughout Northern Alberta and Northern BC.Primarily worked alone repairing and overhauling a variety of customer and fleet engine and natural gas compressor makes and modles. As part of team, perform plant/station turn arounds coordinating efforts with all other associated trades on site.Maintained truck maintenance, parts and supplies to ensure… Show more Operation and maintenance of fully equipped service truck servicing remote location natural gas compressor stations and plant opperations throughout Northern Alberta and Northern BC.Primarily worked alone repairing and overhauling a variety of customer and fleet engine and natural gas compressor makes and modles. As part of team, perform plant/station turn arounds coordinating efforts with all other associated trades on site.Maintained truck maintenance, parts and supplies to ensure safety, reliability, and value to my customers. Show less