Branch Manager, Vice President Ensures all branch employees adhere to their day-to-day performance expectations, regulatory compliance training, corporate training, and bank policies and procedures while maintaining the highest level of customer service and the branch's operational integrity.Expand and retain client relationships, actively cross-sell and resolve client issues. Support segmentation strategy with existing clients by implementing sales, retention and other bank initiatives to support Banking Center’s growth and profitability objectives.Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.

Directly working with customers to build relationships, uncover andsatisfy their needs through the sale of financial products andservices, while running all aspects of an efficient and productivebranch. Coaching staff to deliver expert financial advice tocustomers with regard to lending, investing, traditional banking,and recommending clients to appropriate business partners whenopportunity is presented.Responsible for the development and training of the PersonalBankers and Tellers through effective coaching techniques;ensuring customer satisfaction and the achievement of BankingCenter goals and objectives.

Responsible for growing revenue though loans, deposits, investments and other banking products. Analyzed balances and sales trends to predict future performance and ensure progress.Managed the Branch Office in order to meet the financial services needs of customers in the market area; implemented strategies to achieve goals developed for the office as part of the Bank's overall strategic plan; ensured the office's compliance with operating policies and procedures and outside regulatory requirements. Effectively coaching Bankers & Tellers behaviors such as overcoming objections, time management and product knowledge that led to higher sales and customer satisfaction.

Responsible for managing teams of 8 to 16 sales executives, in charge of on-site sales training, policy formulation, goal setting, incentive programs, product promotions and competitive sales commissions. Sustained an average increase in monthly growth revenues of 6-8 percent. Oversaw and performed broad scope of marketing and sales functions. Recruited supervised and trained Account executives. Communicate with clients and sales staff to ensure all issues are resolved quickly and successfully. Collaborated with President and department heads for project management improvement, quality control and production scheduling.Responsibilities include: training employees, planning, assigning and directing work, appraising performance, addressing complaints and resolving problemsAssists with scheduling of workflow for driversWorks directly with clients, providing excellent customer service when responding to customer inquiriesProject a friendly, professional, and cordial demeanor to all potential and existing guests, co-workers and managementDeveloping and maintaining tools to manage carrier base

Managed consumer and business customer's portfolios and proactively cross-sold additional products through referrals and outbound calling with goals of acquiring 100% of customers' financial business. Supervised a team of six bankers that executed all sales activities; established and achieved sales goals through effective sales management techniques. Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing deals. Provided customers with personal financial counseling and lending services. Developed and implemented comprehensive customer service plans that reflect the customer s risk management goals. Developed and maintained relationships with Wells Fargo partners to maximize sales opportunities and achieve sales standards.