Wade Tobin Email & Phone Number

Olathe, Kansas, United States

- Foster stakeholder relationships and influenced change by demonstrating a deep understanding of their business needs, concerns, and the value brought by analytical products, fostering a collaborative partnership in driving organizational transformation.- Actively monitor and track the progress of analytics product development, ensuring adherence to best practices and the Definition of Ready and Definition of Done criteria for user stories. - Apply Agile methodologies, such as Scrum, to effectively manage the product backlog, prioritize development tasks, and ensure iterative and incremental delivery of analytics products, resulting in increased efficiency and responsiveness to changing business needs.- Facilitate effective communication and requirements clarification within the scrum team, ensuring a shared understanding of sprint content and providing valuable business direction throughout the development process.- Manage the product backlog and prioritized development items based on business priorities, resulting in efficient and effective sprint activities and successful mission board generation.- Orchestrate the effective rollout, training, and business support for planned implementations, minimizing disruption and enabling rapid benefits realization.

Remote

- Manages one of Oracle Cerner’s Millennium solution teams. Provides leadership, motivation and development for 20 direct reports(Analysts & Engineers).- Serves as the client’s primary escalation contact of the tier 2/3 technical support operations for the PowerChart Ambulatory solutions. - Onboards new associates. Guiding with the proper communication policies, practices, and procedures. Ensuring they’re being used in a professional manner.- Monitors day-to-day team responsibilities and performance metrics(KPIs).- Utilizes various applications and software to perform job functions(PowerBI & Kibana dashboards, Avaya, JIRA, Microsoft Office Suite, etc.).- Conducts bi-weekly 1 on 1s with direct reports to discuss performance metrics, set performance goals, hold coaching conversations and collect feedback.- Sets team's and individual's monthly performance benchmarks based on previous months data.- Demonstrates ability to handle difficult situations and conversations with clients, peers, and associates in a fast paced environment.- Performs ticket, phone, and service level agreement(SLA) audits.- Prepares and presents monthly operational reporting data to executive leadership, forecasting future trends.- Leads and assists with other various process improvement initiatives for the organization.

Kansas City, Missouri Area

- Expertly managed technical support operations and client implementations in the PharmNet solution, diligently investigate and troubleshoot issues to identify root causes and prevent recurrence through a queue of service requests. - Cultivated strong business relationships with clients by solving their technical issues in a fast-paced environment.- Fielded a high volume of client communication via email and calls. Effectively deliver comprehensive technical expertise, status updates, and answering client questions in a timely manner.- Increased average service requests on a monthly basis and consistently met performance benchmarks in all areas (productivity, satisfaction, and responsiveness).- Performed queries via Cerner CCL(SQL) code to assess, validate, and analyze relational database systems to uphold technical investigations.- Operated backend Putty sessions to update databases, routine server maintenance, and gather log files. - Utilized ITIL and Agile workflows/processes when evaluating and working service requests.- Served as a mentor to new associates being onboarded, teaching processes, workflows, and solution specific training.

Maryville, Missouri, United States