Wade Adkins

Wade Adkins Email and Phone Number

Technical Account Manager at Zendesk @ Zendesk
Wade Adkins's Location
Atlanta, Georgia, United States, United States
Wade Adkins's Contact Details
About Wade Adkins

A collaborative, empathetic, and creative Technical Architect with 10 years of diverse Technical Architecture, Solutions Engineering, and Technical Consulting experience. With a foundation of client facing technical design experience, consistently trusted to support premiere enterprise clients, delivering on their complex technical requirements and customized solutions. Driven to create stable, secure, effective, and user-friendly system architectures designed to accommodate the needs of complex enterprise clients. Interested in opportunities focused on Solutions Architecture, Product Management, and Enterprise Architecture within growing technology companies supporting global clientele. KEY ACCOMPLISHMENTSProduct Transition - Led a biotech company’s transition from Intercom to Zendesk while developing and implementing customized identity management, authentication, and enterprise messaging solutions. Custom Application Development - Created the Technical Architecture for a bank’s Client Services Team designed to serve as a single source of truth in resolving a range of technical and banking support issues. Facility Sensor IoT Analytics - Responsible for the technical architecture design and implementation of Georgia Pacific’s SAS Viya environment, enabling GP to put their extensive library of analytical models to use. AREAS OF EXPERTISE AND TECHNOLOGY PROFILETechnical Architect| Customer Success| Development| Integration| Solution Architecture| Security | Identity Management| eDiscovery| Data Loss Prevention| SaaS| Technical Project Management| Stakeholder Management| Professional Services| Solution Engineering| Technical Consulting| Distributed Systems| Big Data| Databases| Scalable Solutions | Cloud Platform | Cloud Architecture | Application Migration | Modernization Approaches | Infrastructure | Application | Data Modernization | Project Management | Technical Troubleshooting | Engineering Leader | Cloud Technologies | Technical Leadership | Digital Transformation | Technical Solutions | Technical Services | Quality Technical Solutions | Tools | Integration Implementations | Security Requirements | User Management | Authentication | Bots | Integrations | Settings & Permissions | Technical Deployment | Internal Systems | Presentation Skills | Business Oriented Solutions | Change Management | OIDC | REST API | JSON | Identity Management | IAM | Authorization | Authorizations | Slack | OAuth | Single Sign-On (SSO) | JWT | SAML | Salesforce | Salesforce.com | JIRA | Confluence | Postman | Terraform | TLS | Kubernetes | AWS | Azure AD | Okta

Wade Adkins's Current Company Details
Zendesk

Zendesk

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Technical Account Manager at Zendesk
Wade Adkins Work Experience Details
  • Zendesk
    Technical Account Manager
    Zendesk Nov 2024 - Present
    San Francisco, California, Us
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  • Zendesk
    Technical Architect
    Zendesk Sep 2021 - Nov 2024
    San Francisco, California, Us
    Reporting to the Senior Manager of Technical Architecture, responsible for leading Architecture Design Sessions with clients to thoroughly understand their requirements to build systems architectures, project roadmaps, and custom applications. • Responsible for preparing clients for their Zendesk implementations with a focus on assessing the client’s current and future needs and educating clients on the functional and technical capabilities of the product suite. - Partners with a Services Consultant, a Project Manager, a Developer, and a Quality Assurance team member to develop technical design specifications for complex client implementations. - For custom applications, help centers, and integrations, responsible for developing Technical Design Documents and User Interface Requirements for a successful build, integration, and go live. - Partners with the Project Management team, customers, and other stakeholders to ensure that projects are delivered on time and within budget. - Serves as subject matter expert on Identity Management, Authentication, SSO (SAML, OIDC, JWT), OAuth.• Acted as Lead Technical Architect for a large social media company’s Zendesk Help Center working to prioritize and implement new features on a weekly cadence.• Designed and implemented a custom Zendesk CSAT solution for a large sports media company.• Designed and implemented a custom Zendesk Guide Help Center for employees of a large cruise line who needed a more efficient solution to accessing cruise information before embarkation.
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  • Sas
    Technical Architect
    Sas 2018 - 2021
    Cary, Nc, Us
    Reporting to the Senior Technical Consulting Manager, responsible for developing technical architecture and project roadmap documentation for Enterprise Client Implementations of SAS Viya and SAS 9.4. • Led architecture workshops to fully understand customers’ requirements for their new SAS environments, with a focus on discovering business requirements related to integrations, custom solutions, systems Infrastructure, authentication, security, availability, and disaster recovery. - Created architecture roadmap documents as an output of these workshops detailing the technical requirements for the development and implementation teams and future state architecture for leadership.- Designed and implemented a range of complex SAS 9.4 and SAS Viya Architectures, specializing in high availability, disaster recovery, SAML, OAuth, OIDC, TLS, and IWA.
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  • Sas
    Senior Associate Technical Consultant
    Sas 2016 - 2018
    Cary, Nc, Us
    Reporting to the Senior Technical Consulting Manager, responsible for developing Technical Architecture Roadmaps on a 5-member matrixed team of Technical Consultants within the Architecture Professional Services division.
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  • Sas
    Associate Technical Consultant
    Sas 2014 - 2016
    Cary, Nc, Us
    Reporting to the Senior Consulting Manager within the Architecture Professional Services Team, responsible for contributing to SAS Grid Deployment, Client Software Upgrades, and System Architecture Workshops.AREAS OF EXPERTISE AND TECHNOLOGY PROFILETechnical Architecture | Solutions Engineering | Project Roadmaps | Identity Management | Enterprise Architecture | Product Management | Custom Application Development | SaaS | IoT Analytics | System Architectures | Zendesk | Technical Design Documents | User Interface Requirements | Single Sign-On (SAML, OIDC, JWT) | OAuth | CSAT Implementation | Middleware | User Stories | Wire Frames | Mockups | HTML | CSS | JavaScript | Figma | High Availability | Disaster Recovery | SAML | Technical Requirements | SAS Viya 3.5 | AWS EC2 | Load Balancers | Client Services Team | Georgia Pacific | SAS 9.4 Architectures | High Availability Solutions |Technical Consulting | Enterprise Client Implementations | Azure Fundamentals | Cloud Solutions | Client-Facing Technical Design | Secure System Architectures | Customized Solutions Delivery | Scalable Solutions | Cloud Technologies Leadership | Digital Transformation Strategies | Technical Troubleshooting Expertise | Engineering Leadership | Technical Solution Delivery | Quality Assurance | Technical Workshops | Architecture Documentation | Microservices Architecture | High Availability Design | SAS Grid Deployment | System Architecture Workshops | Visual Analytics | Technical Deployment Strategies | Technical Solution Frameworks | Data Modernization Techniques | Application Migration | Technical Integration | API Development | User Authentication | Technical Strategy Development | Technical Innovation | SAS Certified Specialist | Technical Enablement
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Wade Adkins Skills

Sas Unix Enterprise Architecture Analytics Data Integration Sas Programming Big Data Enterprise Software Data Warehousing Business Intelligence Etl C++ C Matlab Oscilloscope Microsoft Office Ansible

Wade Adkins Education Details

  • North Carolina State University
    North Carolina State University
    Electrical And Electronics Engineering
  • North Carolina State University
    North Carolina State University
    Computer Engineering

Frequently Asked Questions about Wade Adkins

What company does Wade Adkins work for?

Wade Adkins works for Zendesk

What is Wade Adkins's role at the current company?

Wade Adkins's current role is Technical Account Manager at Zendesk.

What is Wade Adkins's email address?

Wade Adkins's email address is wa****@****sas.com

What is Wade Adkins's direct phone number?

Wade Adkins's direct phone number is (919) 677*****

What schools did Wade Adkins attend?

Wade Adkins attended North Carolina State University, North Carolina State University.

What skills is Wade Adkins known for?

Wade Adkins has skills like Sas, Unix, Enterprise Architecture, Analytics, Data Integration, Sas Programming, Big Data, Enterprise Software, Data Warehousing, Business Intelligence, Etl, C++.

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