Wade Wilson Email & Phone Number

• Enterprise IT support to County employees, including hardware and software maintenance, deskside technical support and troubleshooting, imaging, and asset management and deployment.
• Implemented and conducted customer surveys to determine if services are meeting customer needs and to improve service delivery based on feedback.
• White glove technical support and training for end users across multiple departments as part of a phased asset refresh program
• Configured and installed numerous hardware and software systems across multiple departments
• Trained end users on work processes and best practices with Windows 10 and new applications

• Team Lead, duties included: ensuring daily and weekly goals we're met and managed weekly meetings and set up new hire trainings
• Communicated customer feedback and needs to other departments and divisions to improve service delivery
• Planned and hosted cross functional meetings to improve processes and increase customer satisfaction
• Created software and hardware guides for new employees based off of department practices and procedures
• Provided Enterprise IT support to County employees, including hardware and software maintenance, network monitoring, creating user accounts, and documentation creation for training and operation of systems
• Configured and installed numerous hardware and software systems for department operations

Mountain View, CA

• Partnered with Finance and product marketing teams to generate pricing points (price models) for newly released products as well as reviewing and revising current product pricing models
• Created and generated internal and external content for intranet and.com for multiple products such as presentations, banners, web pages, taglines and image acquisitions
• Collaborated with cross-functional marketing team, Design team and Marcom teams to create product/series specific and cross product collateral such as data sheets, tender texts, and brochures
• Optimized content creation and sales pricing tool for easier pricing modeling with the Pricing team
• Facilitated the international teams to work on and ensure we met internal and FDA regulations and reviews
• Provided line-of-sight visibility by generating global reports quarterly on product installed base and market data for marketing teams

Mountain View, CA

• Worked with Innovation Center (IC) team to implement over 60 customer visits in first year which influenced over $30+ million in revenue
• Oversaw and customized over 20 virtual and remote customer visit implementations per year.
• Designed and implemented IC intranet webpage to help improve business processes
• Created Marketing collateral to improve IC branding and increase customer and employee engagement
• Developed and delivered monthly and weekly reporting metrics for Management Team
• Development of IC database for increased productivity

• Worked with a Data Quality intern team to verify the quality of Salesforce data for LinkedIn sales teams. Our main project involved the research and verification of over 30K accounts using LinkedIn's CRM.
• Learned coding basics of SQL and how to pull data from LinkedIn's extensive data warehouse
• Developed and designed an intern project presentation for future internships in regards to Sales Systems' Data Quality team

Orem Utah

• Performed customer service duties at the University bookstore
• Worked a minimum of 20 hours a week while going to school full time
• Helped coordinate events at the University event center

• Successfully created a virtually networked test bed and applied technical problem solving skills during the development process
• Collaborated and provided suggestions on log management to the team
• Applied feedback from teammates to increase the efficiency of the project and scripts
• Exposed to different operating environments such as Window 7, XP, Vista, and Linux (Ubuntu) while learning basic log management concepts, including the storage of those logs. Also worked on different applications.

• Built, installed and operated Log Aggregation systems
• Learned different programming languages such as Perl and C# (beginner level)
• Helped NASA IT team rack and install servers used for Agency wide operations

Ithaca, New York Area

• Collected biological surveys and assisted in experimental set-up
• Performed lab work including analytical chemical analysis for chlorophyll A and phenolic extractions of water samples