Wade Brown Email & Phone Number

South Jordan, Utah, Us

• Lead, mentor, serve, and empower a team of 11 Engineers/Testers in two portfolios.• Served as Scrum Master for the Clinical Quality Measures team focused on designing, creating, and implementing eCQM solutions.• Coordinate with outsourced development with third-parties: SoftServe, Yosa, and Globant to complement internal testing teams. • Education of team members on heuristic guidelines for the quality of essential functions and user experience.Key Accomplishments:• Instilled a Root Cause Analysis process for escaped defects, as well as for upstream issues, that focuses on preventative measures.• Implemented Team Quality Plans that help the three amigos collaborate at Story, Feature, Sprint, and Release levels.• Many micro-enhancements to improve processes that had grown stale over their many years of use.• Leader, Mentor, and Coach that people want to work for.

Irving, Texas, Us

Partner with product owners and developers throughout design and development to fully understand requirements while creating a comprehensive test plan. Actively participate in feedback sessions on effective design and development. Draft and execute hundreds of manual tests to ensure first-rate application quality. Deploy new builds to the testing environments. Execute manual testing to confirm functionality and integrity of SAAS automotive applications spanning Angular, React, Java, JavaScript, C, and C++. Verify the reliability of UI, API, and Oracle SQL database interactions. Leverage VersionOne tracking tool to identify and log defects while verifying needed software changes.Key Accomplishments:• Mitigated open bug issues impacting overall release quality by preemptively isolating and investigating risks, and then escalating it to the appropriate party for permanent resolution• Mentored other testers and led the quarterly QA Chapter meetings• Document and execute Acceptance Tests• Helped maintain DealerSocket’s Test Suite library• Coordinated and executed Risk-Based Regression Testing activities• Participated in after-hours Deployment Testing• Participate in all SCRUM events, including Backlog Grooming, Sprint Planning, daily stand-up, and Sprint Review

Partner with product owners and developers throughout design and development to fully understand requirements while creating a comprehensive test plan. Actively participate in feedback sessions on effective design and development. Draft and execute hundreds of manual tests to ensure first-rate application quality. Deploy new builds to the testing environments and devices. Execute manual testing to confirm functionality and integrity of SAAS retail applications spanning mobile iOS, Java, JavaScript, Scala, C, and C++. Verify reliability of UI, API, and Oracle SQL database interactions. Leverage Jira tracking tool to identify and log defects while verifying needed software changes.Key Accomplishments:• Prioritized QA tasks across three teams with a 1:11 tester to developer ratio.• Consistently achieved least customer-reported product issues for all official releases.• Mitigated open bug issues impacting overall release quality by preemptively isolating and investigating risks, and then escalating it to the appropriate party for permanent resolution.• Mentored other testers and trained new hires to foster consistency and reinforce strict company quality standards.• Sole employee out of 60 in the department to earn Outstanding rating in the last two performance reviews.

Managed and improved VOIP phone system across five office locations, ensuring dependable service and support. Spearheaded expansion into new locations and build-outs designed to optimize office space. Sought and acted on opportunities to reduce cost while maintaining or enhancing quality levels. Fostered efficiency by completing weekly inventory and ordering accurately for Just in Time inventory. Key Accomplishments:• Launched Vehicle Tracking software to eliminate paper records, control cost, and enhance productivity.• Reconfigured warehouse to improve the use of space and accommodate the re-ordering process.

Orem, Utah, Us

Advanced the quality testing for Mobile Phone Examiner, Forensic Toolkit, and a range of legacy products. Served as Beta Coordinator and Forum Monitor for the FTK Beta Program, increasing testing efficiency by more than 100%. Collaborated with Development and Quality Assurance teams in India while leading an on-shore team of six.Key Accomplishments:• Introduced and won consensus to implement and manage corporate-wide tracking system Team®.• Invested intense efforts during many late nights of Gold Master creation and validations to meet tight milestones.

Lehi, Ut, Us

Guided team through strategic test plan development and implementation. Exhibited in-depth understanding of the gap between current and aspired quality status as well as how to make them reality. Proactively pushed for efficiency and reliability by recommending technical and manual solutions. Ensured consistent alignment with core company values and industry best practices. Maintained usability and accuracy of QA test lab hardware and software. Recorded routine FTM testing tasks using QuickTest Pro.Key Accomplishments:• Spearheaded a small four-person team accountable for the thorough testing and successful release of a completely revamped FamilyTreeMaker software.• Headed all aspects of testing for www.MyFamily.com and OneWorldTree.com spanning version 1.0 through 3.0.

Salt Lake City, Ut, Us

Accountable for QA in usability, testing, and Beta Testing across more than eight applications for software, handheld, and the web. Joined forces with outsourced development to provide feedback on functional specifications. Completed testing for the Franklin Planner for Microsoft Outlook, including precise synchronization with handheld devices. Implemented a new process to identify, track, and report defects using Team®. Administered Usability Testing on PlanPlus, Custom Planner, and What Matters Most applications.Key Accomplishments:• Instrumental in helping PlanPlus software yield $2M in sales within the first six months by leading QA, testing, and Beta process to ensure high-quality, functionality and reliability before its release.

Parent Company changed directions after six months and defunded the project.

Ottawa, Ontario, Ca

Assisted in user interface and feature design of PresentationsCreated and maintained complementing feature sets, served as backup Team ManagerAssisted in the creation of the Presentations 7 Certification Exam

Provo, Ut, Us

Assisted in user interface and feature design of Presentations Created and maintained complementing feature sets, served as backup Team Manager Assisted in the creation of the Presentations 7 Certification Exam

Ottawa, Ontario, Ca

Helped customers with WordPerfect and Presentations softwareCreated fax‑back promotional fliers which increased team sales by approximately 17%Wrote "How‑to" fax-back documents to decrease the need for repeat customer callsServed as the Backup Team Leader for 2 years

Chicago, Illinois, Us

Began as afternoon maintenance and groundskeeper and continually worked my way into kitchen/counter, and up the management hierarchy to First Assistant Manager.

7 Habits Of Highly Effective People

Usability Facilitation Training

Education record

Exploratory Testing

Managing The Testing Process

Education record