Darren Wade Email & Phone Number

London, Gb

• Creating monthly/weekly performance reports.• Data analysis to make informed adaptations to the sportsbook offering.• Risk exposure monitoring.• Customer profiling.• Compilation of boosted and promotional odds.• Ensuring compliance of sportsbook markets to specific regions.• Evaluating potential risk markets and approving new markets to the offering.• Responding to internal bet related queries.

• Researching of commercial data and inputting this into the live website.• Maintaining media and sponsorship deal records for 12 sports including Horse Racing, esports, Sailing, Canoeing and Soccer (Africa).• Supporting the research team in obtaining information for sectional (events, sponsorship and media) specific tasks, e.g. esports media insight and social media trends insight.• Researching data for media-specific insights as well as formulating and writing my own insight - Sports rights used to boost internet subscribers.• I was invited to take on the role of calendar manager, managing the calendar section of the website. Responsibilities included: Setting of calendar-related tasks to the data team, reviewing the tasks and giving feedback, as well as supplying any training to other members of staff relating to the calendar section of the website.

Bournemouth, United Kingdom

• Progressing from the position of Cashier to Customer Service Manager, while completing my second year of university.• Independently running the day to day operations of the shop.• Opening the shop ready for business as well as closing, involving cashing up and end of day procedures.• Communicating with the other 5 shops in the marketplace regarding the movement of staff or money.• Responding to customer complaints or queries.• Abiding by the legal guidelines set out by the Gambling Commission.

Bournemouth, United Kingdom

• Engage with customers in a positive manner.• Taking and processing of bets.• Adhering to company and industry regulations.

Bournemouth, United Kingdom

• Plan and deliver weekly sessions to a first-year seminar group.• These sessions aimed to make first-year student’s transition from School to University smoother while facilitating their learning.

Hardwick, New Jersey

• Primary responsibility for 8 campers varying between the ages of 8-12; living in cabin with them maintaining their general health and welfare, while also making the experience fun.• Planning and delivering of football, high ropes and rock wall activities to groups of 20.

Bournemouth, United Kingdom

• Working on the bar serving customers beverages.• Promotion of the club by using the data capture system and distributing flyers.

Biggin Hill

• Providing unrivaled customer service supporting the John Lewis Partner Customer Service Policy.• Replenishment of the shop shelves, stock counts and estimates, unloading the delivery lorry and operating the tills.