• Resolved hardware, software, and network issues, providing timely technical support to end-users.• Managed user accounts and permissions across platforms including Google Workspace and Microsoft Azure.• Monitored and maintained network infrastructure, ensuring optimal performance.• Optimized website search functionality, checkout process, and page load times for enhanced user experience.• Customized Shopify apps and themes to align with branding and improve user engagement.

• Performed Windows server updates and ensured STIG compliance.• Addressed help desk issues efficiently, delivering quality service.• Developed custom software solutions, supporting the transition to new help desk software used by over 50,000 users.

• Designed site architecture using advanced custom fields.• Developed and implemented a custom WordPress theme based on design mockups.• Conducted end-user testing, ensuring cross-browser compatibility.

• Developed WordPress and Drupal websites adhering to web standards.• Collaborated with designers and developers to produce high-quality websites.• Animated web banner ads and created email templates for CRM systems.• Built interactive Electron applications for client trade show use.

• Created promotional emails, newsletters, and transactional emails optimized for desktop and mobile.• Developed email templates used by the entire department, ensuring consistency and functionality.• Collaborated with creative directors on character animations for web banners.

• Contributed to the launch of a AAA game title by designing and animating UI elements.• Conducted playtesting sessions and reported bugs for continuous improvement.• Assisted fellow designers and developers with their tasks.

• Developed interactive Flash games and applications using industry best practices.• Led the design and development of an internal Adobe AIR project management application.• Assisted junior developers and animators on various projects.

• Developed conceptual e-learning software for educational chemistry books using Flash and ActionScript 3.0.• Created interactive video game guides with custom animations, music, and sound effects.

• Developed and delivered curriculum for Flash Fundamentals, incorporating real-world examples.• Administered and graded tests, quizzes, and practical exams.

• Assisted in course delivery and provided individual instruction to students.• Created learning resources and tutorials to support student progress.

• Maintained lab equipment and performed software updates.• Conducted lessons and designed tutorials to enhance student learning.