• Serves as team lead and provides support and overall coordination for Access and Information Services (AIS) in establishing policies and procedures, preparing and managing applicable budgets, planning departmental workflow, and coordinating shared projects.• Administers daily operations of AIS, which includes supporting students, faculty, and staff in their access to and use of information and digital media resources and physical facilities; and supervision, scheduling, and assignment of AIS staff and student assistants.• Supervises support staff to ensure welcoming, accessible, accommodating, and stimulating learning environments, both physical and virtual• Ensures the integrity and reliability of, and provides local technical support for the Library's integrated systems and digital information resources.• Collaborates with librarians and learning technologists, teaching faculty, staff, Information Technology and Services (IT&S) staff, and external providers in the exploration, implementation, administration, and management of current and new technologies required for optimal access to digital information resources and tools (e.g. research databases, link resolver and discovery tools, EZ-Proxy server, educational media).• Participates with the Director of Hege Library and Learning Technologies and Quaker Archivist in the oversight, implementation, and regular review of the library's collection development and management plan.Coordinates collection analysis and stack management/maintenance initiatives.• Manages electronic resource subscriptions and the library approval plan.

• Successfully implemented and led the merging of Access Services and Technical Services departments to streamline library services and improve user experience.• Supervised 6 library support staff and 25 student assistants.• Provided technical support to patrons having issues accessing electronic resources.• Performed collection development activities, including filtering out dated materials.• Circulated library materials by checking materials in and out, sending overdue announcements and maintaining overdue records.• Developed and implemented library policies to ensure safety, security and privacy of patrons and collections.• Prepared reports on library usage statistics for review by management.• Collaborated with faculty members regarding teaching resources needed for their classes.• Inventoried, classified and cataloged all library materials including print and educational media.• Maintained and built upon responsibilities of Technical Services Librarian

• Successfully managed the implementation of Primo & SFX discovery layer with a SirsiDynix system for library catalogue and journal search.• Authored reports summarizing usage statistics for digital collections and services.• Investigated technical problems reported by users in order to resolve them efficiently.• Analyzed system performance data to identify areas of improvement in customer service processes.

• Developed full position description documentation• Initiated and led Library Emergency Preparedness Committee• Served on Library Webpage Development Committee• Maintained and updated library statistics for annual report• Served as a Library Liaison and Collection Manager for Spanish, Sport Studies and Forensic Sciences• Trained and supervised 3-5 student assistants each semester

• Helped improve average thru put rate for new materials from 2 weeks to 4 business days• Decreased gift cataloging backlog by 30%• Performed basic copy cataloging of new materials and gifts using the current standards of AACR2, MARC21, and Library of Congress Subject Headings and Classification, in a shared database• Provided authority control using OCLC and Library of Congress Subject Headings• Assisted Technical Services Librarian with training and supervision of student assistants• Selected and coordinated replacement orders for damaged or lost materials• Physically processed new and gift materials

• Successfully migrated systems data from all 4 NC-PALS member institutions from Sirsi Dynix WorkFlows to OCLC WorldShare Management System (WMS).• Installed and managed Sirsi Dynix Integrated Library System (ILS) application software• Provide system training and support to all NC-PALS member institutions staff• Troubleshoot and respond to library system emergencies• Served as primary liaison between consortium and Sirsi Dynix for technical support• Gathered, analyzed and reported data to facilitate group decision making about the system utility• Provided and maintained access to library system related documentation