Responsible for Application Management services provided to a prominent, Louisiana based integrated energy company engaged in electric power production, wholesale commodities and retail electric distribution operations.

Responsible for all SAP application delivery activities for a $1B global specialty chemicals company with global headquarters in Cleveland, Ohio, including four business units operating facilities in 26 countries in the Americas, Europe, and the MENA and Asia-Pacific regions.➢ Built SAP Application Development team to supplement Application Sustain team, including training three offshore AM SAP functional leads to become AD Project Managers.➢ Implemented SDLC & Governance practices➢ Successfully implemented more than 10 M&A & 20+ other major projects over a 4+ year period

Responsible for Application Managed Services, including 22,000 hours of major enhancement work annually, for a global quick service restaurant with global headquarters in Dallas, TX.➢ Successfully took on support for new Store in a Box (SIAB) L1 Help desk service for over 700 stores➢ Implemented new SOX control procedures➢ Designed new ITIL Change Management workflow for POS & non-POS change requests➢ Met or exceeded 100% of contractual SLAs

Responsible for SAP Application Managed Services for a $1B global specialty chemicals company with global headquarters in Dallas, TX, including seven facilities in North America and Europe.➢ Successfully transitioned sustain services for SAP FICO from Capgemini build team.➢ Responsible for AM sustain services at the account, leading a team of 12 IT professional, one of them in the US, the remainder in India, Germany and Poland.➢ Met or exceeded 100% of contractual SLAs

Responsible for ADM services provided to a prominent, Texas based Independent Power Producer and Wholesale Trading Company. The engagement began in 2004 and was followed by successful renewals in 2009 & 2012. Kept the client fully referenceable during move from FTE based to managed services contract in 2012.Delivery - Focused on best practices to deliver consistent documentation & industrialized procedures, establishing & publishing metrics to measure process efficiency & effectiveness, performing obsolescence assessments to improve application landscape, evaluating application capability to reduce risk, negotiating Operating Level Agreements (OLAs) with vendor partners, delivering coaching to all levels of the organization and by communicating status to internal & external stakeholders. OTACE client surveys scores improved each of the 3 years as EM. No SLA misses while increasing SLA performance targets each year of the contract.Management - Established performance goals and KPIs for global team. Metrics were established to measure operational performance and drive improvements. Measured items ranged from ticket volumes to Operational Asset Effectiveness (OAE). Six Sigma, IEEE SWEBOK, WARP, FMA, CAST and Lean IT techniques were leveraged across a team of more than 220 members across multiple service delivery centers in the U.S. and India. Continuous improvement activities resulted in a 17% reduction in incident tickets.Sales - Participated in engagement sizing, scoping and estimation to support proposal development to meet various RFPs, varying from Enterprise Asset Management product implementations to multi-year, location and platform ADM services agreements. Account revenue grew 40% in 2013.Budget/Revenue/CM - Assisted AE with budgeting, forecasting and reporting to meet multi-million dollar contribution margin and revenue targets by assessing client needs, proposal development and managing expenses to deliver year over year improvements to P&L.

• Responsible for management of 2000+ databases using Oracle, SQL Server, DB2 z/series and IMS• Responsible for management of a Message Oriented Middleware application solution, with interfaces totaling a few hundred, handling over one million transactions per day while consistently meeting service level agreements requiring over 99.55% availability• Responsible for resource planning and performance management for a distributed team of approximately 50 team leads, DBAs, analysts and developers both on-shore and off-shore• Responsible for management of multi-million dollar operational budget• Responsible for multiple SLAs across multiple clients and business units

• Responsible for management of 2000+ databases using Oracle, SQL Server, DB2 z/series and IMS• Responsible for management of a Message Oriented Middleware application solution, with interfaces totaling a few hundred, handling over one million transactions per day while consistently meeting service level agreements requiring over 99.55% availability• Responsible for resource planning and performance management for a distributed team of approximately 50 team leads, DBAs, analysts and developers both on-shore and off-shore• Responsible for management of multi-million dollar operational budget• Responsible for multiple SLAs across multiple clients and business units