Wade Heidt Email & Phone Number

Vancouver, Bc

Providing quotations, reviewing applications and selling home insurance policies for residents of BC, Alberta, Saskatchewan, Manitoba and Ontario. Delivering excellent customer service during times of record-breaking home insurance policy sales for the company. I help our clients customize their home insurance coverage by assessing their needs and assisting in making changes to policies. Also assist in any matters related to payment of insurance premiums.

Richmond, Bc

Responsible for processing complex inpatient hospitalization claims for travelling Canadians in relation to out-of-province / country medical emergencies and reviewing approvals for claims processed by other examiners during the absence of the Supervisor, Claims Administration.KEY CONTRIBUTIONS• Consistently met company expectations with regards to processing quality and turnaround times. Handled appeals and correspondence related to closed and declined claims.• Promoted to Senior Claims Examiner in April 2012 due to excellent handling of claims and the ability to manage more complex work. • When handling emergency line calls, known for remaining calm and professional when dealing with sometimes sensitive situations, acting promptly to gather the required information to make the appropriate decision. • Relied upon by management as team expert in proper process when making wire transfer payments from all over the world.Claims Examiner (2008 – 2012)Responsible for claims in relation to out-of-province/ country emergency medical expenses, claims for travel expenses related to trip cancellation/interruption, and claims related to lost baggage or glasses. Also provided the examination of claims for international students and visitors to Canada in relation to medical emergency expenses in Canada. KEY CONTRIBUTIONS• Excelled at meeting with walk-in clients, providing prompt answers to inquiries in a professional, friendly manner.• Named TU Group 2008 Rookie of the Year during their annual Shining Stars recognition program.• Awarded the TU Group 2011 Shining Star for Cohesive category. This category recognizes a team player who successfully collaborates with others and inspires other team members to achieve results.

Vancouver, Bc

Provided examination of creditor total disability and life claims related to car loan/lease protection in department with continuously increasing claim experience.KEY CONTRIBUTIONS• Consistently met organizational objectives for processing quality and turnaround times. Handled appeals and correspondence related to closed and declined claims.• Promoted to Creditor Claims Specialist in January 2005.

Vancouver, Bc

Provided administrative support for claims department.KEY CONTRIBUTIONS• Worked on nationwide call centre and handled claim inquiries for all types of insurance products.• Provided examination of student accident claims.