K. Wade Hooton Email & Phone Number

Provo, Utah, United States

In my position, I provide hands-on leadership and support to the executive leadership team, guiding the expansion of our organizational horizons from academia to corporate and enterprise clients. This transition requires a different level of services, and I play a key role in establishing go-to-market strategies, pricing, margins, and service level delivery. My responsibilities also encompass managing client renewals, growing our company offerings, and defining overall business metrics for revenue, client satisfaction, renewal rates, and expansion rates. I oversee eight direct reports within a global organization of 250+, assessing performance, identifying skill gaps, evaluating training needs, and providing enablement to improve productivity and efficiency.Key Achievements:📈 I've contributed significantly towards supporting $540 million in ARR by maintaining 99% renewal rates, increasing higher NPS scores, and driving higher expansion rates. The revenue for the next year is expected to be $115 million, marking a 40% YoY increase.🚀 I've been instrumental in scaling the organization to achieve growth targets, witnessing it grow from a seed team of five people and one location to 250 global employees in 13 offices during a hyper-growth phase.💼 I lead a global team in monitoring service delivery and P&L to achieve margin and revenue targets.🌟 I've achieved renewal rates and expansion rates 6 and 40 points higher than the company average respectively. The client expansion rate is 155%, compared to 115% for clients of the same spend tier across the rest of the organization.👥 I've led the career progression of team members, defined career paths, provided effective coaching, successfully enabled them to become impactful business leaders, and established a high-performing culture.💸 I enabled the team to rapidly meet the growing demand and generate $82 million in revenue in 2023.

Provo, Utah Area

Provo, Utah Area

In this role, I managed all aspects of the operations for a general support organization, overseeing the provision of helpdesk services to all clients. I raised expectations within the team, communicated requirements, and prepared them to transition into other roles within the organization.Key Accomplishments:🏆I played a key role in optimizing the efficiencies of all representatives by critically analyzing the number of tickets taken and call handling time. I provided appropriate recommendations, enhancing individual utilization from 13 tickets per day to 22 tickets per day. 🌟 I ensured first call resolution and drove customer satisfaction by training and developing team members on best practices. Successfully improved customer satisfaction scores from 4.6 to 4.8 out of 5.0. 🚀 I grew the team size from 30 to over 100 and efficiently managed the support center to meet the needs of a rapidly growing organization.💡I designed and created an algorithm to analyze client inquiries, providing them immediate self-help emails, and forwarding the inquiry to the appropriate representative to ensure a fast response. 🎓 I restructured the hiring playbook to drive recruitment focus across 20 top universities nationwide, which helped generate talent pipelines for the rest of the organization. 🌐 I opened support services offices in APAC and EMEA, expanding global support to 24/7.

Provo, Utah Area

Sandy, Utah

In this capacity, I supervised 12 direct and over 100 indirect reports, overseeing the manufacturing and distribution of premium fertilizers. I obtained patents for the process of manufacturing compost and ensured a smooth workflow of operations by complying with legal and regulatory requirements in all 50 states. My strategic partnerships with Home Depot, Lowes, and Walmart facilitated nationwide distribution of our products. I fostered and maintained strong relationships with vendors, negotiating contract agreements with 13 manufacturing plants across the US. To mitigate the risk of shortages and costly surplus, I streamlined inventory management facilities.Key Accomplishments:🚀 I augmented revenue from $70k in 2011 to $5 million in 2015 by developing and implementing aggressive growth plans.💡I played a pivotal role in shutting down costly facilities and shifting the company to a partner-based business model, releasing $400k in capital and helping the company to quickly grow through more secure and cost-effective channels.🌐 I elevated product distribution from 2 states by the 1st season (2012) to 13 states by the 2nd season (2013), and subsequently to all 50 states and the Caribbean by the 3rd season (2014).🔧I spearheaded the management of all supply chain operations, from sourcing raw materials and manufacturing and packaging products to order processing and fulfillment.🌱 I facilitated the development of 32 new SKUs, including liquid and granular fertilizers, by instituting research measures in the product development process.📊 I defined and developed rigorous quality control metrics and product specifications in alignment with industry standards.🌐 I directed geographically dispersed teams across multiple states, prepared schedules, assigned duties and targets, identified underperforming individuals, and created and maintained a productive working ambiance to retain top talent.

Norfolk, Va

In this capacity, I led fundraising efforts, organized annual Gala events and fundraisers, and developed new sources of funding throughout the 13 Western States. I maintained consistent collaboration with business leaders, foundations, and high-net-worth individuals, playing a crucial role in selecting Boards of Directors to propel funding efforts.Key Accomplishments: 🌟 I increased revenue for the region from $250k to $1.4 million in the first year, providing surgeries and benefits to nearly 5k children.

Norfolk, Va

• Promoted to Operation Smile’s Senior Management Team • Global oversight of youth volunteers ages 4 to 24 years, as well as associated teachers, administrators, and parents • Managed a team of remote internationally positioned staff with very little turnover • Developed systems and infrastructure that increased total number of clubs by 75% and international clubs by 200% and increased revenue by more than 350%. • Increased the Student Programs department from annual $200K net loss to a $1 million+ net profit in two years • Cut budget by 33% annually while increasing revenue• Increased participation at annual student leadership conference year after year. Improved return rate from 8% to 35% by re-tooling and adding value to the programs • Managed international programs which involved thousands of volunteers from more than 25 countries

• Solely responsible for the planning, organization, and execution of the Operation Smile International Student Leadership Conference (ISLC).• Responsible for housing, transportation, meals, activities, safety, schedule of events, budget, and administration--working primarily with volunteer staff • Executed the largest ISLC in its 20 year history with over 400 participants from 15 countries. Utilized extensive personal interaction with local and global leaders to energize youth involvement • First profitable ISLC. Net profit in excess of $90,000, accomplished through efficiency, strategic contract negotiation and proper money management.

Bs, Molecular And Microbiology

Minor In Business Administration