Amol Wadekar Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

I have been working as L2 support role and providing technical support by troubleshooting issues for Japanese customers. My primary responsibilities involve managing the team using project management methodologies and coordinating with cross-functional teams to ensure that the client's IT infrastructure meets the agreed-upon SLAs by following ITSM practices. I am well experienced in creating Knowledge Base articles, writing technical know-how's for Japanese customers. I am certified with RedHat Linux administration and having MYSQL database knowledge with DDL and DML commands in MYSQL as well.

Pune, Maharashtra, India

In this PMO role, I was responsible for monitoring adequate labor demand of IBM Japan, which includes effectiveallocation of resources for available positions. Experienced in taking transition of project and managing a team. I have used IBM Design Thinking and Agile methodologies in my projects, identified pain areas, and altered the process from time to time as per business requirements. In this project, I collaborated with my native Japanese stakeholders and attended scrum meetings.#PMO,

Pune, Maharashtra, India

Provided customer support to Native Japanese end users (By Mail as well as Phone). Experienced in Desktop support activities like Active Directory registration, assigning policies, providing access rights to new users, Cisco IP telephone configuration, LAN ID registration, unlock and password reset etc. Performed troubleshooting by remotely accessing PCs and helped users in configuring Microsoft application installations, Installation/configuration of new Cisco VPN software, as well. We strictly followed Business Japanese while communicating with native Japanese users. During my tenure, I worked in Japan for near about 1 month.

Banagalore

Under this supply chain management role, we carried out support orders of Oracle products. We processed supply chain management methodologies by assisting in the achievement of company objectives and KPIs. Ordering stock from suppliers to fulfil customer demand and maintaining service levels. We performed some of the key roles as follows.1) Communication with native Japanese counter parts and clients in Japanese on daily basis.2) Updating/ Verifying Records for Japanese Clients3) Process expense reports4) Payment requests against corporate policies5) Handling generic mailbox6) Updating OA(Order Administration) databases7) Handling royalty orders coming from various partner.8) Making report of total order count and sell by using Microsoft excel See less

Advance Diploma In Japanese Language

Advanced Diploma (高度専門士, kōdo-senmonshi) is the Japanese original academic degree given to people who had spent more than 4 years.

Master Of Commerce - M.Com, Accounting And Finance

Master of Commerce (MCom) is a postgraduate degree, which deals with commerce, accounting, management, and economics. It is a two-year.

Bachelor Of Commerce - Bcom, Business/Commerce, General, Accounting And Finance.

Activities and Societies: As a project, we have visited sugar industry to understand its project costing and the process followed.