Katrina W. Email & Phone Number

Greater Indianapolis

- Spearheaded comprehensive sales growth initiatives across multiple channels (drive-thru, catering, e-commerce), leading over 24 cafes in the Indiana region to achieve operational excellence. This involved a strategic focus on training and development, harnessing my expertise as a subject matter authority to align closely with the company’s standards and processes.- Distinguished as the first Channel Growth Specialist in the Indiana market to attain 100% completion in management certifications across various categories.Innovated and implemented a process documentation system to effectively monitor and enhance new hire progression within the Indiana market.- Elevated the region’s new hire retention rate by an impressive 30% within 6 months.Played a pivotal role in coaching internal teams and guiding hiring managers, significantly bolstering recruitment initiatives.- Conducted thorough market staffing analysis in Indiana, formulating targeted action plans that led to the region fulfilling 100% of the company's training and staffing objectives within six months.- Developed and delivered specialized curriculum and training classes across the Indiana market, resulting in a substantial uplift in customer satisfaction surveys from 50% to 85% within a fiscal quarter.- Led the Indiana market to a first-place sales ranking in a national campaign, surpassing colleagues in two other states and achieving 110% of the company's sales target.- Ensured stringent adherence to legal compliance and food safety procedures, leading to a successful turnaround with 100% scores in re-audits for two cafes previously failing audits.- Organized and orchestrated a high-profile event in collaboration with the Hamilton County Humane - Society for two consecutive years, skillfully leveraging this platform to enhance company hiring visibility.

Carmel, Indiana, United States

- Provided strategic leadership in the Learning and Development sector, crafting and executing manager learning journeys aligned with the company's core processes and fostering continuous managerial development to nurture robust team cultures and effective learning environments.- Orchestrated career fairs across eight cafes in my market, enhancing recruitment outreach and efficiency.- Conducted thorough verification of candidate credentials and employment history, ensuring high-caliber hires.- Actively contributed to company-wide staffing strategies, focusing on internal promotions and career growth.- Demonstrated fiscal management by maintaining expenses within allocated budgets.- Led Pro-Team initiatives for new bakery café openings, ensuring smooth and successful launches.- Managed the market’s Manager Matrix, providing essential direction and support to Training Specialists.

Carmel, Indiana, United States

- Successfully developed 5 out of 7 managers, creating a strong staffing bench for the market and enhancing managerial capacity.- Significantly boosted employee engagement levels within a six-month span (percentage increase to be specified).- Fostered a dynamic, inviting workplace atmosphere, contributing to the retention of several long-term employees.- Excelled in staffing management, employing innovative grassroots techniques and processes to surpass staffing goals.- Conducted effective phone and in-person interviews, leveraging Workday for efficient mass communications.- Achieved a remarkable improvement in scorecard ranking, soaring from 600 to 325 within six months.- Managed to sustain an industry-leading food cost percentage, starting at 3.5% and consistently maintaining at 1.7%, well below the company's target.

Broadcast Journalism

Associate Of Arts And Sciences - Aas, Mass Communication/Media Studies