Operations Manager
Reston, Va, Us
Transformed Fortune 500 company’s nationwide training offerings; replaced disjointed training activities with cohesive enterprise-wide training programs that directly impacted all core business functions and 40,000 global employees.• Successfully led a three-year, multi-million dollar project to implement a new learning management system, overseeing all phases, from requirements gathering to system deployment.• Managed the project to establish a training shared service center providing help desk support to 40,000+ employees. This initiative involved an extensive communications campaign that encompassed several change management activities targeted at modifying end user behavior.• Participated in & facilitated special projects & focus group meetings to analyze business needs, aligned with strategic organizational initiatives.• Managed $4M annual department budget and finance processes that encompassed developing, coordinating, and executing annual budget, as well as ongoing monitoring and reporting.• Drove end-to-end process, from bidding and selection to SOW negotiations for 30+ contracts.• Monitored & evaluated vendor performance to ensure contract compliance.• Hired, coached and managed a bi-coastal team of 15 training specialists & coordinators that facilitated live, online and e-learning classes to more than 40,000 learners across 24 locations.• Administered ongoing onsite degree cohort programs in partnership with various higher education institutions that made available MBA, Systems Engineering and Information Assurance graduate coursework aligned with goal for more degreed subject matter experts.• Reduced training costs 25%, lowered travel costs and increased employee productivity time via savvy contract negotiations and creating an in-house instructional team. • Managed the development of an executive project management training program to cultivate the vital competencies required of a senior project manager.
