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As an IT professional a key strength of mine, and one that gives me great satisfaction, is implementing long-lasting improvements at my places of employment. This starts with identifying and troubleshooting issues, determining options for improvement, selecting the best option and implementing it. Throughout my career I have encountered many processes, procedures, systems, teams, and technologies that were ineffective, inefficient, or both. Similarly I have implemented processes or systems where previously no such system existed, filling a gap unknown to the business. I also understand the importance of truly listening to business leaders, peers, and subordinates as a means of problem identification.This record of continuous improvement, combined with my strong work ethic, leadership skills, and insatiable desire to learn are the reasons I have succeeded with all previous employers, being promoted numerous times, gaining additional supervisory, financial, and business responsibilities.Often, continuous improvement requires that the business and IT work towards sometimes uncommon goals. With years of experience working closely with business leaders I am able to effectively bridge this IT/business gap, ensuring all parties are aligned towards a common goal. I have successfully led many geographically dispersed teams. In addition to these internal teams I also have years of experience developing and fostering relationships with external service providers and internal departments such as procurement, legal, and HR.A few of my Qualifications and Skills:IT Leadership Account ManagementContinuous ImprovementCustomer SupportStrategy DevelopmentInfrastructure PlanningInformation SecurityProject ManagementFinancial ManagementVendor ManagementCoaching/Mentoring/DevelopmentIT ComplianceBusiness AnalystProcess Improvement
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Semi RetiredNoneWest Jordan, Ut, Us -
Vice President, Account ServicesDevonway Apr 2014 - PresentGreater Salt Lake City AreaManage a team ensuring the satisfaction and retention for all customers. Act as client central coordination point with sales, product development, and project management teams. Escalation point for all customers.• Meet regularly with clients, understanding and delivery solutions for their ever-changing needs and expectations. • Review project proposals to ensure customer requirements are properly defined and that deliverables align with expectations.• Ensure team goals are met for financial, schedule, and satisfaction targets.Also manage:- DevonWay's Quality Management Program (ISO 9001 compliance)- QA team- Support team- Database team -
Technical Account ManagerDevonway Jun 2013 - Apr 2014Greater Salt Lake City AreaTechnical Account Manager and Project Manager for $2 million software implementation project to 3,000 users. Implementation included multiple applications streamlining business processes in the areas of safety, work management, continuous improvement, logistics, and compliance. • Meet with customer representatives to gather and refine business requirements.• Translate business requirements into technical requirements for developments teams. • Provide business process analysis and improvement consulting.• Ensure that software delivered meets customers business requirements.• New product development.
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It Manager - Infrastructure, North And South AmericaRio Tinto Jun 2010 - Oct 2012Greater Salt Lake City AreaManaged $55 million budget, four managers and nine teams consisting of more than 200 employees and contractors. Delivered 24/7/365 IT operation and project support for 18,000 end-users throughout North and South America utilizing outsourced providers and internal support teams. Collaborated closely with customers and vendors to ensure solutions delivered met the business needs. Ensured compliance with company policies and procedures, including DR/BCP. Created yearly operational and financial plan. Coached, mentored, and developed direct reports and staff.• Transitioned in-house managed services to the cloud. Collaborated with and assisted business units and functions implementing cloud services (SaaS).• Achieved server virtualization rate of 90% using VMware. • Increased customer satisfaction and reduced ticket resolution time by transitioning service desk operations to alternative outsourced provider.• Achieved 10% cost savings across entire budget by combining roles, renegotiating contracts, modifying service agreements with customers, and transforming to a more lean operation.• Generated project for the design and deployment of a new financial tool for budgeting and the calculation of activity based costing recoveries, reducing time requirements for all planners, and increasing the accuracy and transparency of service line costs. • Maintained per-unit service line costs after divestment of three business units. -
It Manager - Service Support, North And South AmericaRio Tinto Aug 2006 - Jun 2010Greater Salt Lake City AreaSupervised multiple teams of up to 10 people delivering 24/7/365 operational support of IT Infrastructure for the Americas region. Accountable services included servers, databases, telephony, mobile communications, networks, security, communications, site support, service desk, and desktops.• Increased collaboration by creating the global Communities of Practice providing a forum for collaboration and team building across the four global regions. • Successfully led integration of remote teams from two countries, two cultures, and two support models following major multi-billion dollar acquisition. Met all synergy target savings ahead of schedule.• Increased customer satisfaction by implementing Lean Boards to bring focus to and improvement in areas of safety, ticket resolution time, and cost expenditures.• Led IT involvement in company Health, Safety, and Environment program, greatly raising HSE visibility within the team. Safety incident rate improved each year of involvement.• Led regional project investigating potential business case for outsourcing infrastructure services.• Reduced company risk exposure by working closely with business representatives to determine disaster recovery objectives, ensure systems meet those requirements, and perform tests to prove viability.
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It Manager - OperationsRio Tinto Mar 2003 - Aug 2006Greater Salt Lake City AreaManaged teams delivering operational support for servers, databases, telephony, networks, security, communications, and desktops.• Lead implementation of wireless mesh deployment for mobile fleet of over 200 devices.• Increased bandwidth at remote sites by implementing and managing microwave and satellite network connections. • Migrated large network from RIP to OSPF.• Increased company security profile by performing periodic vulnerability scans.• Led infrastructure department in continued evolvement of Rio Tinto Shared Services, a pilot concept created to prove the viability of delivering services via a centralized model.• Created positive business cases for Rio Tinto business units to transition to the shared services model.• Improved overall network performance and availability through migration of Kennecott network from ATM to Ethernet.• Implemented culture of security in IT – locked screens, no password sharing, and compliance with policies.
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Network EngineerRio Tinto Jan 2001 - Mar 2003Greater Salt Lake City AreaDesigned, installed, and maintained all aspects of LAN, WAN, and security for business units located throughout North America.• Reduced company indirect costs by designing, implementing, and managing many secure guest networks for vendors, securely tunneling traffic outside of company network, eliminating need for each vendor to procure independent network.• Saved many thousands of dollars in monthly recurring costs for additional network bandwidth by researching, selecting, implementing, and managing WAN optimization and compression devices. • Increased productivity and reduced downtime by implementing client VPN system that enabled remote access for hundreds of users and vendors. • Designed and proposed company-wide private IP address allocation. • Created and presented business cases to Kennecott leadership for million dollar capital investment projects. All proposals were accepted.• Increased network availability and resiliency at Kennecott through the installation of back-up generators and 17 miles of redundant fiber optic cable. • Reduced WAN costs by migrating high-cost leaded-line connections to internet based VPN connections.• Improved performance, availability and security of company internet connection by designing, implementing, and managing redundant pairs of firewalls with multiple DMZ’s. Firewalls included IDS/IPS functionality.
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Network EngineerKennecott Utah Copper Sep 1999 - Jan 2001Magna, UtahDesigned, installed and maintained LAN, WAN, internet connection and firewall.• Reduced downtime and improved network availability through selection and implementation of network monitoring, alerting, and reporting tool. • Reduced spam email by over 95% by researching, selecting, designing, implementing, and managing spam filtering devices.• Increased network security, worker productivity, and overall compliance with company policies by researching, selecting, designing, implementing, and managing web filtering devices.
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Network AdministratorUtah State Courts Jan 1993 - Sep 1999Greater Salt Lake City AreaInstalled and managed WAN and LANs for Utah State Courts throughout all Utah counties. • Deployed, upgraded, and maintained dozens of Novell servers throughout State of Utah.• Maintained Novell Directory Services.• Managed CourtLink, a public access portal to Utah State Courts records.• Managed third-party vendor supporting video recording of court proceedings.• In coordination with the National Center for State Courts and the US Government completed three week trip to Dar es Salaam, Tanzania, to install Novell servers and two LAN's for Tanzania court system.• Designed and implemented relational database for case tracking by the Utah Justice Courts, providing rural courts with a computerized tracking mechanism to replace legacy paper-based method.
Wade Watts Skills
Wade Watts Education Details
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3.85 Gpa, Graduated With Honors -
Granger High School
Frequently Asked Questions about Wade Watts
What company does Wade Watts work for?
Wade Watts works for None
What is Wade Watts's role at the current company?
Wade Watts's current role is Semi Retired.
What is Wade Watts's email address?
Wade Watts's email address is wa****@****ail.com
What is Wade Watts's direct phone number?
Wade Watts's direct phone number is +141549*****
What schools did Wade Watts attend?
Wade Watts attended University Of Utah - David Eccles School Of Business, University Of Phoenix, Granger High School.
What are some of Wade Watts's interests?
Wade Watts has interest in Family, Documentaries, Technology, Learning, Photography, Fitness, Sports, Golf.
What skills is Wade Watts known for?
Wade Watts has skills like It Management, Vendor Management, It Operations, Disaster Recovery, Itil, Integration, Business Process Improvement, It Service Management, Security, It Strategy, Management, Cloud Computing.
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Wade Watts
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Wade Watts, MPA
University Program Director,Nsin - National Security Innovation Network / Gxm Consulting IncOmaha Metropolitan Area
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