Wade Wilhelm Email & Phone Number

Waterloo, Ontario, Canada

• Currently responsible for reviewing and analyzing around 20-30 applicants and their claims checking for accuracy, as well as the eligibility of the claims based on the specified program.• Displayed account management skills by maintaining accounting records accurately and timely to ensure standards of FedDev are met to best serve our applicants.• Channel customer service and presentation skills to host recipient introduction calls to help educate and assist with their claim submission process. Addressing any concerns and questions about the Contribution Agreement. Also involved in creating training videos for the claims position.• Processed 50+ claims and have approved over $5,000,000 in funding for recipients since starting

Hamilton, On

• Oversee up to 160 operational staff including all time off requests, pay discrepancies, and complaints ensuring follow up in a professional and timely manner• Ensure a timely and professional response to the Transportation board for student/school/parent issues• Shown ability to handle high stress environments by taking lead responsibility and delegating tasks efficiently• Conduct investigations and respond to accident scenes reporting facts with analysis in a non-bias approach to be used in reports and prevention recommendations• Developed a plan with the manager to change the culture of the workplace from previous poor management. Completed by consistently bringing a positive attitude in the office and on dispatch to promote a positive work environment. Ensuring all tasks and concerns are seen through to the end• Displayed versatility and quick learning skills by taking on any jobs that need to be covered including head dispatcher, route coverage, charter coordination, safety and training to ensure business runs on time

Burlington, Ontario

• Provide support and assistance to the customer with detailed product knowledge and recommendations making a smoother overall customer experience• Trained to meet required high product care and warranty quotas set and enforced by Leon's• Ensure proper communication to the customer before and after-sale by tracking and following up with customer accounts daily, maintaining high customer service standards

Burlington, Ontario

• Manage up to 30 employees at once to insure daily duties are completed in a timely fashion• Ensure daily 100-180 delivery customers receive quality, timely service by managing logistics, order picking and receiving of product in the warehouse• Oversee inventory quality for warehouse valued over a million dollars by running reports daily and investigating any unusual activity, submitting reports to the General Manager.• Selected as Co-chair of JHSC Committee by demonstrating mature leadership. Duties included monthly workplace inspections, organizing monthly meetings, and passing a yearly audit.• Displayed a high level of customer service by answering all customer complaints from deliveries and finding a solution that ensures customer satisfaction while maintaining company integrity

St. Catharines

• Took on a leadership role by delegating and organizing workload for 3-10 staff members• Analyzed inventory levels daily to help ensure accurate ordering and minimize food waste• Experience handling fast pace environments to produce a product that meets customer satisfaction• Promoted to opening & closing the restaurant by displaying a hard-working attitude and leadership skills

St. Catharines, Ontario

• Collaborated in the development of a marketing strategy plan with a team of 4 student consultants to increase growth and sales in the service industry• Developed checkpoints to ensure all members worked effectively and were aware of their accountabilities

St. Catharines, Ontario

• Provided guidance to an advertising client by developing a business strategy aimed at correctly positioning the company in the market place to increase sales

St. Catharines, Ontario

• Worked in a team to design & create an information database to store and organize all necessary client information through Microsoft Access• Contributed to the effectiveness of the group by taking on a leadership role through leading discussions with the client and delegating tasks to team members• Developed of the database by designing the tables, relationships, appearance, and functionality to produce a product that impressed our client

Oakville

• Earned roll as paint-crew leader through work ethic and leadership displayed• Responsible for general management including marketing, client relations, and safety of employees• Developed marketing experience through Door-to-Door sales leading a team of 2-4 members that successfully generated customers

Bachelor Of Business Administration (Bba)

Activities and Societies: Goodman School of Business

Education record

Activities and Societies: Varsity Hockey Team, Varsity Baseball Team, Football Team, Multiple Woodshop Classes, Drafting Course