Vice President, Product Enablement
Blue Bell, Pennsylvania, Us
CORPORATE PROFILE: A $420M Clinical Trial/ Life Sciences technology company with 2,000 employees. RESPONSIBILITY PROFILE: I reported to the COO with a $1.5M OPEX and 12 employees with 3 direct. I was responsible for organizational transformation, recruiting and building teams, implementing a risk mitigation plan, and reducing overall attrition.ACHIEVED IN THIS ROLEORGANIZATIONAL DEVELOPMENT• In the aftermath of a significant merger, the organization struggled to establish unified teams, cultures, and operations, resulting in substantial setbacks. I was recruited by the COO to increase productivity and efficiency, lower attrition rates, and hit desired revenue targets. Over seven months, I spearheaded an organizational transformation that included a top-down business process re-engineering effort, resulting in a new org. structure that harmonized all functions to increase efficiency and productivity. I orchestrated the acquisition of a CRO partner’s RTSM business. I was responsible for implementing a risk mitigation plan to ensure business continuity and led effort to transition legacy studies. This improved the culture, leading to ~ $2M in prevented revenue loss and an additional ~$1M in work rewarded.CUSTOMER RECOVERY• Performance and customer relations after the integration of a recent merger, led to key client and revenue losses. I worked to revive customer engagement and restore growth, improved metrics, KPIs, and instituted a new change management program. This restored productivity, customer engagement, and a long-term portfolio growth of ~10-20% within 90 days. As a result, renewal of partnerships with clients was restored, leading to the retention of existing portfolios and the restoration of preferred vendor status.