Maintenance Work Center Manager (FTTH).Develop plans to achieve the target KPIs.Continuous discussion and analysis of field teams performance with STC management to develop and ensure smooth work.Directing the team by scheduling work, defining ways to do it, checking its quality, and monitoring its progress to ensure that it is completed on time.Managing the team to achieve the best results.Work on Billing and Extract System (PODs)Follow up the performance of the maintenance team (FTTH) in the field to achieve the best results, achieve the required goals, and adhere to performance indicators.Make field visits to examine the elements of the external network and submit notes to the competent authorityFollow up the stock of materials for technicians (drop - request) materials from the ERP system.Follow-up (late ticket - tickets near to missed - repeated tickets - and complaints)

Follow up the performance of the maintenance team (FTTH) in the field to achieve the best results, achieve the required goals, and adhere to performance indicators.Make field visits to examine the elements of the external network and submit notes to the competent authorityFollow up the stock of materials for technicians (drop - request) materials from the ERP system.Follow-up (late ticket - tickets near to missed - repeated tickets - and complaints)

Managing the maintenance department team (technicians - supervisors - field operations managers - control)Making shift schedules and monthly work plans for a good workflowMake monthly reports for the technicians' productivity and evaluate the team's performance (technicians - supervisors)Analyzing faults and finding solutions and plans to reduce the default rate, reach the goal, and achieve the required performance indicators (KPIs)Submitting reports on the condition of the dilapidated external network elements that cause a high percentage of breakdowns

Assigning maintenance tickets to technicians and distributing teamsProviding technical support to technicians and supervisors in the fieldFollow-up commitment and tickets close to losing the goalFollow-up complaints issued by the Communications and Information Technology Commission and respond to them after completionMake daily productivity reports for techniciansCommunicate with customers and ensure that the customer is satisfied with the service provided by the technicianWorking on STC systems: (one view - WFM - jasper - network analyzer - my networks - CE portal - MAPS)