• Extensive Desktop support experience.• Good experience in Windows environment .• Experience on cisco switch configurations .• Strong interpersonal and communication skills .• Highly self-motivated and work without much supervision.• Strong customer service orientation and maintain positive relationships with Students.• Experience working in a team-oriented environment and collaborative approach in Problem solving.• Install all manner of software on internal PCs as needed by various Inter Systems Departments.• Ensure systems are kept current with security patches and with up-to-date virus protection at all times• Respect and maintain the confidentiality and security of sensitive files owned by the Various departments, notably HR and Finance, and office-wide emails. Take proactive Steps to enhance security wherever possible.• Maintain availability of storage for ad-hoc backups of users’ systems and for regular Backups of all server resources. Take steps to ensure that users are making appropriate Choices for the storage, protection and security of their data.• Configure/reconfigure computers for all employees, including software installations, network configurations, hardware integration, final testing• Maintaining printers and photocopiers (HP- Canon, Xerox – Oce - Ricoh).• Follow-up and processing the TOEFL Exam and maintain any problem appears.• Administrating TOEFL Exams. • Using Active directory to create accounts for students and staff.• Install and Support configure Panasonic + NEC Central.• Assist to identify, plan and procure IT assets and consumables. • Proctor on Certiport.com at Canadian International College.