Wael Khalifa Email and Phone Number

As an External Delivery channels senior manger, I worked with my IT colleagues to set the proper environments for Development, SIT, UAT and production for both ATM & POS and as responsible for Card Management systems for Credit, Debit and prepaid we managed to upgrade Debit & Prepaid card systems to be able to accommodate New business requirements and to be able to work with the new domestic card MEEZA and we have the honor of being the first bank issued this card for both Debit and prepaid for our bank and 3 other banks

o Work with professional vendor to Build the Data Warehouse model for NBE o Manage the department team to use the Data Warehouse model to issue the required business reportso Develop the training path to the department team members

o Build and install database servers for MIS data.o Define the data sources and procedures to upload data from different system and migrate it to SQL servers.o Lead the team to generate multiple types of reports.o Provide technical support to other departments to help them retrieve and make use of the available data.o Work with top managers to manage MIS resources and assignments.o Provide support to NBE data warehouse manager in the data analysis field. o Assist Designing and leading the sector’s initiatives. o Monitor, manage & measure the performance of the staff, recommending training courses to develop their skills & make them able to face the accelerating professional Market needs.

o Installing, configuring and building a new web site environment including new Servers and Licenses for NBE web siteo Building and installing banking services on the new website.o Configure, Install and maintain the SSL and all security arrangements with IT sector.o Provide objectives, achievements & goals for the internet banking department team.o Working as a project manager for preparing the internet banking system RFP with the bank consultant by reviewing the diverse outputs from the bank departments to the bank consultant.o Build and install the Hardware, Software and outsourcing requirements to establish NBE payment Gateway.o Managing the business process for acquiring merchants for NBE Payment Gateway (Egypt Air – Mobinil – Egypt Railway - Egyptian holding bus Company ….. etc.).o Getting involved in all risk related parameters for the internet financial transactions and charge back process for e-commerce transactions. o Working with multiple systems on Credit Cards (CardPac , ESSENTIS) with Visa and MasterCard.o Starting the first phase of NBE customer unification concept in order to manage how to unify the internet banking users.

o Provide technical support to all NBE departments in different running systems and applications.o Install, configure and technically support multimedia servers and software.o Prepare and publish NBE’s first website over the internet (hosted in UK).o Install, setup and configure the internet web servers proxies and firewalls. o Work as a project manager in design, programming and publishing the bank web pages internally. o Configure, Install and maintain the first NBE exchange mail server.o Communicate with all bank business sectors and collect all business processes, products and workflow to be included in the website.

o Supervising the installation of Microsoft Windows and managing a team to work as a group to convert AS/400 screens to personal computers equiped by "PC Support"o Managing the team responsible for operating system changes and updates for 50 branch o Managing the team responsible for change and release for application updates

o Site preparation and installation of system AS/400 in NBE branches. o Install, configure and technically support all system AS/400 hardware in the branches.o Supervise the site preparation at NBE branches for AS/400 systems and end points.o Supervise data migration from S/36 to AS/400 systems.o Mange and configure communication between systems (APPN – APPC) between S/36, AS/400 and mainframes.o Administrate and supervise data backup and restore processes.o Administration on preparing test center environment for system AS/400 programming development.

o Site preparation and installation of system 36 in NBE branches. o Install, configure and technically support all system 36 hardware in the branches.o Migrating 6 branches from manual process to automated processo Supervise data migration from Main Frame to system 36.o Manage and configure communication between systems (APPN – APPC).o Administrate and supervise data backup and restore processes.o Administration on preparing test center environment for system 36 programming development