• Assist in managing daily food and beverage operations. • Supervise staff, ensuring proper training and adherence to service standards. • Collaborate with the kitchen and bar staff to develop menus and promotions. • Ensure compliance with health and safety regulations. • Handle customer complaints and provide solutions in a timely manner.

• Ensured compliance with company policies and trained staff on procedures. • Maintained safety and food quality standards. • Handled customer complaints, organized schedules, and managed payroll data. • Supervised daily operations and controlled costs, identifying waste reduction measures. • Quality & Training Manager, Emirates Integrated Telecommunication, Dubai (Dec 2013 - Nov 2021): • Evaluated employee training needs and aligned them with organizational strategy. • Developed and managed training programs and budgets. • Implemented inspection and evaluation methods to ensure product standards adherence.

Reviewed training records and evaluated employee training needs. Aligned training and development with organizational strategy. Created and managed the training budget.Developed and updated training programs and materials.Taught training methods to instructors and supervisors.Evaluated training program effectiveness and recommended improvements. Implemented inspection, testing, and evaluation methods to ensure product standards adherence.

• Managed main and VIP restaurants, overseeing high volumes of events and operations.

• Head waiter in the main restaurant and VIP restaurant. •Managed a team to provide excellent service to customers.

•Ensured staff compliance with company policy and trained them on restaurant procedures.•Maintained safety and food quality standards.•Organized schedules, tracked employee hours, and managed payroll.•Handled customer complaints and ensured customer satisfaction.

•Supervised shifts, upheld standards, and ensured positive guest service. •Managed security procedures to protect employees, guests, and company assets.