Tracked orders and notified customers of status or potential delays.Worked extensively with Customer Service department to satisfy customer orders and product shipped in a timely manner.Evaluating 3PLs' and individual carriers' performance and identifying carriers' and warehouses' failures to develop action plans for the on time delivery improvement.Ensured customer satisfaction by analyzing shipments and proactively identifying potential issues for resolution.Actively procured and collected documents for submission to US Customs broker.Prepared Bills of Lading.Monitored Chep Pallets (Security Stock and EOQ) to reduce cost of storage.Managed entire return process and adjusted inventory when necessary.Applied proper GL codes to invoices, files and receipts to keep records organized and easily searchable.Completed and mailed bills, contracts, policies, invoices and checks.Managed and responded to all correspondence and inquiries from customers and vendors.Coordinated with freight forwarders to expedite international shipments.Verified prices and computed totals to complete accurate invoices.Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels.

Transcribed data and organized spreadsheets to record pledges, phone calls and canvassing.Managed and represented 3 International Shows in Middle East.Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.Monitored social media and online sources for industry trends.

Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.Coached employees in successful selling methods and encouraged cross-selling to drive revenue.Attended Dubai trade shows to promote services and build relationships with prospective participants.Supervised onsite team of 5, including stand contractors, caterers, audio-visual technicians, and facility management team.Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.Managed event logistics and operations, including support staff, vendor services and volunteers.Planned large-scale events such as tradeshows, conferences, and B2B meetings.Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.Assisted sales team with completing customer transactions and managing issues.Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.Developed monthly team action plans and monitored progress.Met and exceeded all quotas throughout tenure, averaging $8,000,000 in annual sales.Attracted new clientele and developed customer relationships by hosting launching events (Boris Becker, Ferretti, Niki Lauda, Michael Schumacher...)