Leadership and ManagementCo-founded and led the development of a mobile application dedicated to providing comprehensive support for Mercedes-Benz Passengers car owners.Directed a multidisciplinary team of developers, designers, and automotive specialists to ensure the delivery of a high-quality user experience.Managed project timelines, resource allocation, and coordinated cross-functional team efforts to meet product launch deadlines.Technical DevelopmentSpearheaded… Show more Leadership and ManagementCo-founded and led the development of a mobile application dedicated to providing comprehensive support for Mercedes-Benz Passengers car owners.Directed a multidisciplinary team of developers, designers, and automotive specialists to ensure the delivery of a high-quality user experience.Managed project timelines, resource allocation, and coordinated cross-functional team efforts to meet product launch deadlines.Technical DevelopmentSpearheaded the technical development of the application, integrating advanced features such as workshop offers, error code diagnosis, technical data retrieval, and spare parts sourcing.Developed and implemented algorithms to interpret car cluster errors, providing users with detailed explanations and actionable solutions.Ensured the application’s compatibility with various Mercedes-Benz modelsAchievementsSuccessfully launched the application on both iOS and Android platforms, achieving over 24,000 downloads within the first year.Enhanced user engagement and retention through the implementation of personalized features and continuous updates based on user feedback.Built a thriving community of Mercedes-Benz owners who rely on the application for their maintenance and repair needs. Show less

Operational Management:Oversee daily workshop operations, ensuring efficient workflow and adherence to quality standards.Develop and implement standard operating procedures (SOPs) to maintain high service levels and operational efficiency.Team Leadership:Lead, supervise, and motivate a team of technicians, mechanics, and support staff, ensuring a productive and harmonious work environment.Conduct regular training sessions to keep staff updated on the latest Mercedes-Benz… Show more Operational Management:Oversee daily workshop operations, ensuring efficient workflow and adherence to quality standards.Develop and implement standard operating procedures (SOPs) to maintain high service levels and operational efficiency.Team Leadership:Lead, supervise, and motivate a team of technicians, mechanics, and support staff, ensuring a productive and harmonious work environment.Conduct regular training sessions to keep staff updated on the latest Mercedes-Benz technologies, repair techniques.Customer Service:Ensure exceptional customer service by addressing client inquiries, resolving complaints, and providing accurate information regarding repair and maintenance services.Facilitate clear communication between the workshop and customers, keeping them informed about the status of their vehicles and any necessary repairs or maintenance.Technical Expertise:Provide technical guidance and support to technicians and mechanics, assisting with complex diagnostic and repair tasks.Ensure all repairs and maintenance are performed to Mercedes-Benz standards, using authorized parts and adhering to warranty guidelines.Inventory and Resource Management:Manage the inventory of tools, equipment, and spare parts, ensuring adequate stock levels and timely replenishment.Coordinate with suppliers and vendors to procure genuine Mercedes-Benz parts and materials at competitive prices.Financial Management:Oversee the workshop’s budget, monitoring expenses and optimizing resource allocation to achieve financial targets.Prepare and present financial reports, including revenue forecasts, cost analyses, and profitability assessments.Customer Relationship Management:Build and maintain strong relationships with customers, fostering loyalty and repeat business through personalized service and follow-ups.Develop marketing and promotional strategies to attract new customers and retain existing ones. Show less

·Optimize workshop efficiency, productivity and utilization of labor, equipment & tools.·Responsible to ensure the quality of service and repair work performed by technicians·Motivating and developing a team of workshop personnel towards achieving target performance and company goals ·Responsible for diagnosis and troubleshooting using star diagnosis all over my team·Responsible for the communication between works shop reports and the service advisor. ·Responsible for making… Show more ·Optimize workshop efficiency, productivity and utilization of labor, equipment & tools.·Responsible to ensure the quality of service and repair work performed by technicians·Motivating and developing a team of workshop personnel towards achieving target performance and company goals ·Responsible for diagnosis and troubleshooting using star diagnosis all over my team·Responsible for the communication between works shop reports and the service advisor. ·Responsible for making technical reports “In case of warranty and good will”.·Responsible for printing out WIS Documents and working instruction Remove and Install, Tatting torques, Filling capacity, Wiring diagram·Responsible for extending spear parts number from EPC “not regularly work”. Show less