Wael Farouk Email & Phone Number

Media-City Cairo,Egypt.

Assists in successfully planning, developing, implementing, and evaluating of the quality of property's rooms. The position ensures Rooms Operations meet the brand's standards and targets customer needs. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Assists in leading specific team while meeting or exceeding property goals

Cairo-Pyramids,Egypt

Managed the total front office efforts within the hotel to generate pro-actively through the following activity :1.- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. 2.- Displays outstanding hospitality skills. 3.- Empowers employees to provide excellent customer service. 4.- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction5.- Develops specific goals and plans to prioritize, organize, and accomplish my work. 6.- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. 7.- Strives to improve service performance. 8.- Collaborates with the Front Office Manager on ways to continually improve departmental service. 9.- Communicates a clear and consistent message regarding the Front Office goals to -produce desired results. 10.- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. 11.- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement12.- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 13.- Encourages and builds mutual trust, respect, and cooperation among team members.

Cairo - Pyramids

El Madina El Monawa K.S.A

Opening Team,Task Force

Le Meridien Pyramids

El Gouna-Egypt

Hotels, Revenue Management, Excellent

Activities and Societies: Revenue ManagementRevenue management

Bachelor Of Business Administration - Bba, Accounting