Wael Gomaa Email & Phone Number

مصر

Cairo, Egypt

• Supported and supervised a team of 15 customer service professionals.
• Handling customers from the rescheduling of payments adding supplements, adjusting instalments
• Handling customers complaints till they are solved
• Conduct admin. jobs inside dep. (data entry-faxes-emails –filing- meetings)
• Conducting of the loyalty program
• Issuing refunds or compensation to customers;

Cairo, Egypt

- Exceeded team goals and collaborated with staff members to implement customer service initiatives.- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.- Established and updated work schedules to account for changing staff levels and expected workloads.- Processed payments and applied to.

Cairo, Egypt

- Processed, scheduled and executed customer orders for new and established customers.- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.- Informed customers of product, price and policy changes to educate on issues and resolve concerns.- Boosted team spirit and performance by communicating clear service.