Act as the figurative head of the organization when communicating with stockholders, government entities and the general public.Lead the development of the organization’s long- and short-term strategies.Manage overall operations and make major decisions affecting the organization.Manage the organization’s resources.Negotiate or approve agreements and contracts for the organization.Manage company organizational structure.Communicate with the board of directors.Assess… Show more Act as the figurative head of the organization when communicating with stockholders, government entities and the general public.Lead the development of the organization’s long- and short-term strategies.Manage overall operations and make major decisions affecting the organization.Manage the organization’s resources.Negotiate or approve agreements and contracts for the organization.Manage company organizational structure.Communicate with the board of directors.Assess and minimize risks to the company.Set strategic goals.Provide company-wide leadership.Serve as the company’s primary spokesperson.Identify and address companywide problems.Develop and uphold the company’s culture and mission/vision.Implement strategic plans by working with senior stakeholders.Evaluate and track the success of the company in reaching its goals. Show less

Directing all strategic & operational activities of GO-PARTNERS ((Srtrategic Consultancy,Customer Experience, Outsourcing, Telecoms Consultancy, MVNO's consultancy and startup's, Contact Center, Customer Care, BPO, Sales, marketing, strategic management, HR consultancy & Recruitment Training.)• Directly responsible for the formulation of strategic and tactical initiatives that lead to achievement of the GO-PARTNER’S philosophy, mission, strategy and annual objectives and goals.• Assure… Show more Directing all strategic & operational activities of GO-PARTNERS ((Srtrategic Consultancy,Customer Experience, Outsourcing, Telecoms Consultancy, MVNO's consultancy and startup's, Contact Center, Customer Care, BPO, Sales, marketing, strategic management, HR consultancy & Recruitment Training.)• Directly responsible for the formulation of strategic and tactical initiatives that lead to achievement of the GO-PARTNER’S philosophy, mission, strategy and annual objectives and goals.• Assure that the corporation has a long range strategy that achieves its mission and provides daily leadership and direction to insure consistent and timely progress.• Be responsible for the GO-PARTNER’S consistent achievement of its financial objectives.• Make certain that the flow of funds permits the GO-PARTNER’S to make steady progress towards the achievement of its mission and that those funds are allocated properly to reflect present needs and future potential.• Make certain that the association's philosophy and mission statements are pertinent and practiced throughout the organization.• Formulate and administer all major policies.• Serve as the chief spokesperson for the GO-PARTNER’S and, thereby, see that the association is properly presented to its various publics.• See that the Board and the Chair are kept fully informed of the condition of the GO-PARTNER’S and on all important factors influencing it. Show less

Directing all operational and strategic aspects for the group in terms of Telecom Operator/ MVNO company from establishment to running, outsourcing company, IT and consultancy company, setting all plans directed towards increasing company’s revenues, responsibilities include directing: Business Development / Strategy Communication Strategies Organization Building Public Policy Development Financial Management / P&L, Fund Raising International Business New Product /… Show more Directing all operational and strategic aspects for the group in terms of Telecom Operator/ MVNO company from establishment to running, outsourcing company, IT and consultancy company, setting all plans directed towards increasing company’s revenues, responsibilities include directing: Business Development / Strategy Communication Strategies Organization Building Public Policy Development Financial Management / P&L, Fund Raising International Business New Product / Services Development High leadership and decision-making skills. Complex Operations Management Negotiations / Communications Capacity Building Team Building and relationship skills. Insightful Market Analysis Business Case Analysis / Forecasting Regulatory Compliance Technical / Legal Acumen Show less

Directing all operational and strategic aspects for the Sales & Customer Retention department for mobile, fixed, internet and e-vision segments, setting all plans directed towards increasing company’s revenues and retaining customers, responsibilities include directing:- The inbound & outbound contact centre sales department- The out bound campaigns department and contact centre- The Loyalty and retention department- The churn prevention and save desk department- Corporate… Show more Directing all operational and strategic aspects for the Sales & Customer Retention department for mobile, fixed, internet and e-vision segments, setting all plans directed towards increasing company’s revenues and retaining customers, responsibilities include directing:- The inbound & outbound contact centre sales department- The out bound campaigns department and contact centre- The Loyalty and retention department- The churn prevention and save desk department- Corporate Customer Care Department- Project Management department- WFM department Show less

- Plans, directs and manages all Operational activities of the Contact Centre and Back Office unit(s) located at one or more geographic locations, including GSM, fixed and internet queues, directing the following divisions:- First line operations contact centre.- Back office, loyalty, customer life cycle, retention & churn prevention.- Customer experience management.- Outbound campaigns.- Quality & Performance- Training & Knowledge transfer.- Work force… Show more - Plans, directs and manages all Operational activities of the Contact Centre and Back Office unit(s) located at one or more geographic locations, including GSM, fixed and internet queues, directing the following divisions:- First line operations contact centre.- Back office, loyalty, customer life cycle, retention & churn prevention.- Customer experience management.- Outbound campaigns.- Quality & Performance- Training & Knowledge transfer.- Work force management, reporting and systems management.- Budgeting & planning. Show less

Main Accountabilities:Responsible for directing and setting strategies for each of the following commercial departments:- Customer Service Department including collections & total quality management.- Sales Department- Marketing Department- Business Development Department

- Planning, directing and managing all Operational activities of the Risk Management, managing a department of 290 employees including managers, department heads, supervisors and agents, managing the following departments:- Credit & Collections.- Fraud- High Usage- Activations.- Multiple contact Centre queues.- Back Office management.- Department Budgeting and planning.

Launching a corporate department consisting of 310 employees (managers, supervisors & agents) managing each of:- Call centres for corporate.- Activation division- Collection team, also implementing new methodologies for bill collection.- High usage team- Back office & retention team responsible for; solving customers complains within definite time frames, bills disputes, check refunds, data entry and others.- Welcome call team ensuring that fraud is minimized.-… Show more Launching a corporate department consisting of 310 employees (managers, supervisors & agents) managing each of:- Call centres for corporate.- Activation division- Collection team, also implementing new methodologies for bill collection.- High usage team- Back office & retention team responsible for; solving customers complains within definite time frames, bills disputes, check refunds, data entry and others.- Welcome call team ensuring that fraud is minimized.- Tele-marketing team involving outbound campaigns. Show less