Wafa Ulliyan, Mba Email & Phone Number

Toronto, Ontario, Canada

Working with the Student Association of George Brown College “SAGBC” as an Operations Manager, managing SAGBC $5-10M operations portfolio. •Overseeing SAGBC’s operations portfolio, valued at over $5M, which includes Student Engagement & Support Programs, capital projects, facilities, IT infrastructure upgrades, and the communications department. Responsible for managing daily program operations, including project management, risk assessments, needs assessments, change management, procurement planning and execution, budget management, and contract negotiations. Ensuring the alignment of programs and services with SAGBC’s vision, mission, values, and strategic goals.•Co-steward organizational Strategic Plan, working with strategic consultant, training staff on strategy metrics, and monitoring and evaluation systems. Lead programs data collection and analysis efforts •Directed the design and implementation of new student engagement initiatives and developed program initiatives performance measurement frameworks.•Strategist with SAGBC on-campus space expansion plans, contributing research, reports, studies, and messaging to attract GBC college administration to support SAGBC space expansion needs. And attend meetings with GBC leadership members discussing SAGBC space expansion strategies and operations expansion.•Manage the development of SAGBC food court tenants and business revenue-generating strategies and capital-building improvement projects.•Review and develop organizational policies and systems including but not limited to the organizational procurement system, Social Media Guidelines, workspace health and safety policies, accessibility guidelines for online platforms, Assets Management Guidelines, etc., and ensure smooth and effective operations•Drive continuous learning for our programs and services by developing data collection tools including feedback and assessment surveys and promotes an evidence-based data approach to enhance programs delivery

Toronto, Canada Area

Work directly with Mercy Corps global Influence, policy, and partnership team to support strengthening Mercy Corps Middle East profile and representation with Global Affairs Canada “ GAC” through intentional robust communication plans • Develop strategy and approaches to facilitate multi-team/multi-country shared learning around GAC programming so we know what is working in order to standardize best practice, develop comparative advantages for new GAC program development and advance strategic partnerships with GAC on the ground, in the Middle East. • Representation of Middle East Programs to Global Affairs Canada. • Interpretations of Global Affairs Canada mandate and strategy to Middle East Programming. • Support County offices with program proposals development that align with GAC Strategies and Budgets • Instrumental in supporting influence objectives in Canada including advising internal and external stakeholders

Palestine

Served as Program Director for the umbrella program focusing on internet-enabled economic development work in Palestine. The program includes a leading co-working space, tech education hub, and startup accelerator run by the organization. Leveraged strong strategic, operational and leadership insight while maintained full management oversight of the program including planning and execution of GSG’s three major program verticals (Freelancing Academy, Coding Academy, and Startups) in the Gaza Strip. Worked closely with the program CEO to devise the strategy and implement GSG existing and expansion programs across Gaza.•Improved the program operations functions and infrastructure from a couple of million dollars to 14M+ budget.•Spearheaded the program delivery team in planning, implementation, and expansion of Sky Geeks type programming in Gaza Strip to drive excellence in execution, and to ensure continuous improvement and ever-increasing levels of impact and influence.•Drove continuous learning for the GSG program verticals (startups, coding, freelancing) through informal feedback gathering, surveys of participants, and debriefs with GSG program leads.•Oversaw the expansion of GSG Technology program elements outside Gaza City under Geek Labs, in coordination with GSG Director and Community Engagement Manager, including setup of coworking annexes. •Oversaw Women’s inclusivity program elements and ensured that women’s programming is occurring across all program verticals, maintained 40%+ female participation in GSG activities•Partnered with GSG CFO and Coworking Operations team to steer the optimization of current coworking strategy, revenue model, marketing, and operations.•Delivered proactive support to the GSG CEO in the development of new program concepts and proposals, and participate in the identification and cultivation of new potential donors.

Mercy Corps, Gaza

Promoted in March 2016 to the Deputy Mission Director to lead the organization’s Program Portfolios and Operations in Gaza. Work with the Mission Director to strategize the programs’ planning and executing focusing on quality, accountability, and measurable impact, including performance oversight by tracking progress toward reaching targets, maximizing budget resources and personal development. •Led the successful implementation of the organization’s humanitarian assistance and development programs in Gaza alongside the management of program implementation team nationally for the newly expanding Sky Geeks program.•Played an integral role in delivering on the strategic plan for key Mercy Corps program throughout Palestine; supported strategic efforts to grow country programs through proposal development, donor representation, partnership building.•Significantly contributed to increasing Mercy Corps diverse funding and building new program competency areas.•Directed all aspects of program procurement, HR, and finance, exercising authority for approval and payments signing within program budgets, and in alignment with the program results framework and MC’s program strategy.•Steered the preparations, development, and implementation of the Country Strategy and annual implementation plans.•Represented Mercy Corps' programs to current and potential future donors; cultivated strong interpersonal relationships with donor representatives to drive funds.•Fostered and nurtured professional relationships with local government, community leaders and local partner organizations.•Led the recruitment, training, and oversight of local staff; strived to build the capacity of staff and programming partners, and worked with staff and other relevant stakeholders on proposal development, project design, and high-impact strategies

Palestinian Territory

Directed the organization’s Gaza program support operations, including leading a team of 20 technical managers to manage the procurement, human resources, administration, logistics and security for a multi-sectoral, multi-donor program, comprising a $100M USAID funded community assistance program, and smaller ECHO, ARD, ROTA and Google-funded projects. Oversaw the procurement, import, and compliance for $525,000 worth of construction materials and NFIs. Managed the recruitment, orientation, and training for the Gaza national staff team of over 100 people.•Led Mercy Corps’ rapid and wide-reaching response to three emergencies during the 2014 conflict. Oversaw a team of 30 cross-functional members to implement large-scale food, non-food and WASH activities, which aided over 223,000 Gazans.•Executed decision-making on the deployment of staff and resources and the selection of intervention modalities based on continuous analysis of security and humanitarian conditions; coordinated closely with other international and local organizations, building partnerships to maximize the reach of the assistance provided.•Developed relationships and drove strategic alignment with 50 community-based organizations throughout Gaza while actively participating in Gaza’s humanitarian coordination mechanisms including the UN cluster system.•As a key member of the senior management team, contributed to the country strategic planning process, contributing to the development of program implementation plans•Participated in the preparation and review and management of the Gaza office operations budgets •Enforced and ensured compliance with internal Mercy Corps policies, donor policies, and applicable local laws while working with all Mercy Corps staff to ensure smooth adoption of systems •Worked with finance and compliance to mitigate fraud, conflict of interest and legal ramifications of Mercy Corps activities ensuring compliance with donor’s rules and regulations.

Spearheaded the finance, compliance, and other support functions for a multi-donor relief and recovery program funded by USAID, ECHO, EC, ROTA, Qatar Charity, DFID and several small donors during a period of significant program expansion and in an extremely challenging and dynamic environment.•Managed the hiring, training and management of high performing finance, logistics, HR, and administrative staff in Gaza. •Successfully implemented and oversaw systems for internal control and compliance, managed accounting data processing and financial reporting functions in accordance with internal and donor regulations.•Delivered and reviewed monthly and end-of-grant standard finance, logistics and HR information including cash flow status per cost center/project reporting and purchase requisition tracking in a timely and accurate manner. •Executed and oversaw procedures for the procurement of goods and supplies and accounting for said transactions. •Actively participated in the assessment of staffing needs, the hiring process, personnel orientation and professional development plans, personnel evaluation system, field personnel policy manual, and personnel grievance procedure system. •Partnered with the Mission Director and Deputy Mission Director to develop and maintain local office policies and procedures. •Contributed to the development of new program budgets or budgets for grant proposals

Palestinian Territory

Planned and directed the procurement, logistics and administration functions in the Gaza office, leading the processing of procurement requests and ensuring compliance of all procurement transactions with internal and donor regulations. Trained and oriented all staff on procurement issues.•Effectively implemented the purchasing and procurement of goods and supplies required in an efficient and timely manner to ensure smooth program and office operations.•Supported the administrative and financial management, preparation of payment requests and support documentation required to process payments and the monthly cash projections according to planned activities.•Coordinated the budget tracking for all activities while coordinating vehicle movement and management of the vehicle fleet.•Facilitated smooth office operations and manage all office and program assets. •Delivered security updates to senior management and contributed to management team discussions relating to the safety and security of staff and assets.

Palestinian Territory

Palestinian Territory

Carried out all the administrative tasks related to the agency’s programs and operations, as directed. This included office management, processing of procurement transactions, asset management, staff support and coordination of staff meetings, management of contracts and leases and assistance with the preparation of program and other reports.

Master Of Business Administration - Mba, Business Administration And Management, General

My theses can be found under the following link. The theses focused on incorporating gamification into the performance management system.

Certificate Of Completion- Mini Mba Program, Entrepreneurial Leadership

The ELP is a one-year program designed by Mercy Corps and the Portland State University’s MBA+ program to be a transformative learning.

Bsc, Business Administration And Management, General

Diploma, Business Administration And Management, General