Wafaa Elsayed Email & Phone Number

Cairo, Egypt

Cairo, Cairo, Egypt

Bancassurance specialist at MetLife ( Alex Bank) May 2016 – till nowResponsibilities: Responsible for ensuring target achievement. Knowledge center for bank sales team. Work closely with the Relationship Managers and Bankers to identify opportunities coach them on insurance concepts and products and meet their customers. Design and recommend strategies to meet the objectives of the customers.

Responsibilities: Sales:  Achieve the team’s assigned strategic sales targets. Motivate staff members to up-sell and cross-sell Vodafone products & services. Increase revenue in addition to margins. Monitor the quality of sales & improve the closure rate.Customer Care: Ensure appropriate service is constantly given to all customers. Effective customers’ complaints handling and decrease them month over month. Improve store visit report result. Ensure the quality of delivering consumer and enterprise Customer Care activities.Cash: Handling variance reports and taking corrective and preventive actions. Handling the cash end of day processes and delivering  Adherence to all cash operation policies & procedures.People: Manage and develop team’s performance. Update store’s communication messages. Setting a tailored development plan for each staff member. Performing monthly staff observation. Ensure effective daily briefing Performing coaching sessions. Performing monthly one on one to team members.

 Responsible for team member achievement & Development.  Customer Service.  Sales.  New Comers Training.  Products Knowledge.  Managerial Tasks.

Responsible for team member achievement & Development. Customer Service. Sales. New Comers Training. Products Knowledge. Managerial Tasks.

Egypt

 Sell Company`s Products via phone.

Responsibilities: Preparing Lists of prospecting Clients. Contact with clients via phone using telephone Sales techniques. Prepare suitable presentations for every client. Sell various types of insurance policies to individuals and companies.

Trainee

Excellent, Banking And Bank Assurance

Activities and Societies:  Operation & Customer Services.  Retail Products.  Bancassurance.  Soft Skills & Human Resources. Operation.

Marketing & Sales& Customer Service, Excellent

Activities and Societies: Business English.  Marketing.  Sales.  Customer Service.  Career direction. Business English.  Marketing..

Bachelor'S Degree, Accounting And Finance, Good

Activities and Societies: active member in students union Accounting  Marketing.  Business

Thanwya Amma