Bill Frazier Email and Phone Number
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Award-winning solutions professional specializing in customer engagement and futures planning. Market forces are more disruptive than ever, my job is to arm companies with winning strategies to meet those demands head-on. Today companies must have a digital strategy to meet customers in the channel of their choice. I assist in building social, channels and voice sales and support including AI based Chat Bots where appropriate. More importantly is my ability to manage a team of strategic thinkers that can find business solutions for business clients. I'm well versed in working with C-Level management to achieve goals and melding my team with the clients team to achieve goals and return on investment. I'm skilled in contact center solutions including newer technology like Amazon Connect and VOIP Hosted telephony solutions. I specialize in Salesforce Industry, Sales and Service Cloud solutions including Einstein AI recommendation & decision assistant tools. Major prior clients: Healthways- Nashville, Bridgestone USA, OnLife Health-Nashville, Hilton Hotels- Tx, Univ Ky Med Center-Ky, HCA-Tennessee, Brother International- Tenn, FedEx-Tenn, Asurion-Globally, Nissan, Caterpillar BMW, GM, Toyota and the Department of Defense.
Tech Mahindra
View- Website:
- techmahindra.com
- Employees:
- 147848
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Principal Salesforce ConsultantTech MahindraNashville, Tn, Us
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Principal ConsultantTech Mahindra Dec 2024 - PresentPune, Maharashtra, InI'll be using my years of experience with Salesforce and consulting to help design and implement solutions faster, with better outcomes focused on employees and customer experiences. So many times the focus is on the technology, not the business, goals, employee and customer impacts. I'll focus on Automotive and Manufacturing clients to make their investments reach the maximum potential.
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Lieutenant Colonel & Headquarters CommandantTennessee State Guard 2016 - PresentNashville, Tennessee, UsLTC, Commandant Headquarters (HHC) The purpose of the Tennessee State Guard is to provide a professional complement of personnel to support the State mission of the Tennessee National Guard, by assisting the Tennessee Army National Guard as a force multiplier, and at the direction of the Adjutant General, to assist civil authorities with disaster relief, humanitarian causes, ceremonial service, religious and medical support for the well-being and safety of the citizenry of Tennessee.Currently we have members deployed to the Joint Operations Center and to East TN in support of the Hurricane floods. It's hard work, please keep them in your thoughts. -
Assistant Vice President Salesforce PracticeZensar Technologies May 2024 - Sep 2024Pune, Maharashtra, InResponsible for working with Salesforce sales teams to deploy the solutions Salesforce has proposed. We work deeply with the teams to ensure we can offer a better solution to get customers working faster, with better outcomes at a very cost effective engagement. Zensar's certified Salesforce resources are available for advisory services, workforce augmentation, design, implementation and support. -
Director Business Advisory & ConsultingZensar Technologies Mar 2023 - May 2024Pune, Maharashtra, InI'll be helping to lead our Salesforce advisory and implementation solutions at Zensor Technologies. Zensor does a lot of great work for customers that have SAP, Oracle, Dynamics and Salesforce. Working together we our teams we can make implementation and integration so much easier.
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Sr Manager Salesforce Service Cloud Engineering Automotive IndustrySalesforce Aug 2022 - Mar 2023San Francisco, California, UsLeading a very successful team of Software Design Engineers working with the most prominent automotive OEMs and Captive finance companies globally. We specialized in customer experience management within the blanket of Salesforce Service Cloud. My team closed the largest Automotive deal in Salesforce History in January impacting operations and owner support over major brands within a global OEM. I'm fluent in all Salesforce Clouds, administration and integration. A major strength is being able to speak technology and business from lower level to C-levels in communicating ideas, value and implementation. -
Team Lead Salesforce Automotive Service Cloud EngineeringSalesforce Feb 2022 - Aug 2022San Francisco, California, UsI lead the Service Cloud Solutions Engineer team for the US. We design solutions for Automotive OEMs, and Captive Fiance companies. I have a team of very experienced and expert design engineers to support dealers, owners, employees, and suppliers s via OmniChananel, communications and enhanced web portals This includes large knowledge bases, AI based Bots digital engagement tools.
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Salesforce Principal Engineer Service CloudSalesforce Nov 2020 - Mar 2022San Francisco, California, UsI work with Strategic Enterprise accounts to help them listen and participate with their customers in ways they never could before. Salesforce can enable companies to provide their employees with customer information anytime, anywhere, and on any device as well as enable customers to communicate with said company directly via any media channel of choice. There is so much that can be done with the Salesforce Platform to increase productivity, lower costs and reach more customers while retaining customers a business already has! Certified Salesforce Administrator & Developer. Also specializing with AI/ML with our Einstein solutions.
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Enterprise Principal Solutions Engineer Department Of Defense - Army & NavySalesforce Mar 2020 - Oct 2020San Francisco, California, UsAt Salesforce I work with Strategic initiatives with the Department of Defense specifically the Army & Navy with other branches as required. I worked with a team from Salesforce to help modernize the military's perspective of its members to help recruit and maintain the best people, modernize logistics, housing, and react to COVID-19 issues in the military.
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Solutions EngineerSalesforce May 2013 - May 2020San Francisco, California, UsI work with Strategic Enterprise accounts to help them listen and participate with their customers in ways they never could before. Salesforce can enable companies to provide their employees with customer information anytime, anywhere, and on any device. Using the Salesforce platform, customers can quickly configure internal and external facing applications to sell more, service better and engage like never before with their clients. I worked with Strategic accounts such as FedEx, HCA, Bridgestone, Nissan, BMW, and others to help modernize their infrastructure to react to the changing market place.
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Customer Experience Management And Contact Center Lead-Tn,Al,MsAvaya Jul 2011 - May 2013Morristown, New Jersey, UsExpert in multi-media contact center inbound and outbound solutions. Goal is to assist business in transitioning to new customer required interaction points including mobile, social media, video and voice interactions. -
Regional Director Sales, SoutheastCosmocom Software (Syntellect) Sep 2006 - Jul 2011Melville, Ny, UsRegional Director of Sales handling the Southeast. Responsible for product sales with service providers, channels and direct enterprise sales. Very experienced professional in call center technologies and processes especially very large, complex multi-site implementations. Current clients include University of Kentucky and Chandler Medical Center, Healthways Inc., PharmMD, OnLife Health, MediaComm and others. . -
Sales Director Southeast, Cosmocom SoftwareCosmocom Software (Syntellect) 2006 - Jul 2011Melville, Ny, UsResponsible for channel and direct sales for enterprise and hosted call center solutions ranging from medium sized centers to thousands of agents.
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Account ExecutiveConcerto, Rockwell, Aspect Software Jun 2004 - Aug 2006Boulder, Colorado, UsAccount Executive handling call center system and services sales in Tennessee, Kentucky, Alabama and Mississippi. Worked through the mergers of Concerto, Rockwell and Aspect. Sold 1st new Rockwell system in over 5 years and 1st merged sales of Rockwell/Aspect products. -
Manager Call Center GroupBellsouth 1999 - 2003Dallas, Tx, UsAt BellSouth, we developed an overlay contact center sales and consulting group for complex IVR, CTI and other contact center technologies. My team was the most successful in the company. -
Contact Center Account Executive/Sales ManagerBellsouth 1975 - 2003Dallas, Tx, UsResponsible for increasing market penetration of BellSouth call center and Web products and services. I consulted with major call center clients on building CTI applications, implementing skills based routing strategies, internet responses and multimedia call blending and building economic impact of differing call center applications. Responsible for Web hosting and development initiatives. Also responsible for knowledge transfer of call center and Web applications to sales
Bill Frazier Skills
Bill Frazier Education Details
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Christian Brothers UniversityMis
Frequently Asked Questions about Bill Frazier
What company does Bill Frazier work for?
Bill Frazier works for Tech Mahindra
What is Bill Frazier's role at the current company?
Bill Frazier's current role is Principal Salesforce Consultant.
What is Bill Frazier's email address?
Bill Frazier's email address is wf****@****rce.com
What is Bill Frazier's direct phone number?
Bill Frazier's direct phone number is +140443*****
What schools did Bill Frazier attend?
Bill Frazier attended Christian Brothers University.
What skills is Bill Frazier known for?
Bill Frazier has skills like Cloud Computing, Enterprise Software, Call Centers, Crm, Saas, Contact Centers, Direct Sales, Ivr, Solution Selling, Unified Communications, Call Center, Sales Management.
Who are Bill Frazier's colleagues?
Bill Frazier's colleagues are Dhiraj Jakhete, Naveen Yadav, Naveen Billa, Chandra Shekhar Prasad, Prashant Jagtap, Himangshu Shaw, Sima Nayak.
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