Peter W. Email & Phone Number

Nairobi, Kenya

Responsibilities include:• Provide timely and first hand Resolutions to customer problems and answering queries• Educating customers on products and service• Following up and escalation of customer issues pending resolution• Creating rapport with customers while advising them on how to use Safaricom products and services.• Liaising with other departments on customer issues• Communicating courteously with customers by telephone, email, letter and face to face;• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;• Keeping accurate records of discussions or correspondence with customers;• Analysing statistics or other data to determine the level of customer service the organisation is providing;• Writing reports analysing the customer service that the organisation provides;• Developing feedback or complaints procedures for customers to use;• Learning about the organisation's products or services and keeping up to date with changes;

Nairobi

Responsibilities• Telephone AnsweringAnswering telephone calls, which consist of multiple lines and extensions. Transfer or direct calls to the party the caller requests or determine where the caller should be directed, based on information about the purpose of the call.• Information TransferAnswer basic questions about the company for callers who don't need to be transferred to another extension. Give directions to the office and departmental contact or staff information. Transfer information to company employees who aren't available to take calls or who are out of the office. They're responsible for accurate transcription of callers' names, contact information and reasons for calling.• Emergency ResponseRespond to emergency situations, such as routing calls to area law enforcement agencies and interacting with an unwelcome visitor. In addition, alerting the company's security or leadership staff about questionable calls or visitors who may pose a threat to the organization.• EquipmentInstruct new employees on how to operate the phone system, such as transferring calls to another office or back to the switchboard. Monitor the phone system's efficiency and perform routine troubleshooting for suspected equipment malfunction or operational problems. Communicate with technology staffers on phone system capabilities and whether they meet business needs; they also might be involved in evaluating replacement phone systems.

Nairobi

o Making and receiving calls from clientso Addressing customer complaintso Tele marketing the companyo Keeping call records in our databaseo Registering new clients for loan application and processingo Administrative duties like filing and updating records o Helping clients find financial products that suit their needs

Nairobi

o handling customer complaints and solving them,o Receiving and recording cash from clients o Ensures customer satisfaction by responding to customer needso Work with customer service manager to ensure proper customer service is being delivered.

Bachelor'S Degree, Education, Second Class Upper

Activities and Societies: moi university education students association red crossbachelor of education arts

Diploma, Human Resources Management And Services, Credit

Activities and Societies: football, debate,human resource management

High School, General Studies, B+

Activities and Societies: redcross, maths club, scouting, footballKCSE