Wageh Eid Email & Phone Number

Arlington, Virginia, United States

DoD Enterprise network design and upgrade

Herndon, Virginia, United States

Herndon, Va

Bethetha Md

Desing and support DC/DR migration from legacy network to latest Cisco Nexus 77xx

Ashburn, Va

Supported one of the AC client’s SP “webhosting” provider, hosting thousands of web sites, and providing co-located and cloud services. Supported the company with the migration from their existing legacy network to Cisco UCS unified infrastructure, and provided a BGP redesign for multi-homing to two upstream service providers utilizing 10Gig.

United States

- Provided consulting role for CDW clients in Washington DC area, responsible for technical solutions for enterprise based services based on Cisco platform;- Delivered solutions on multiple technical projects including routing and switching, Cisco Security ( ASA firewalls), design and network architecture;- Attended various break/fix Ad-Hoc calls, resolved numerous client issues, including but not limited to BGP multi-homed solutions, Routing, spanning-tree (L2/L3) issues, Multicast and Voice issues on the enterprise LAN;- Performed gap analysis on existing network, created technical roadmap for our clients and provided remediation and recommendations for the future network refresh and upgrade;- Engaged with pre-sales engineering teams and clients to ensure technical requirements are met for Cisco recommended solutions. - Provided various design solutions, network refresh and implementation based on the roadmap recommendations, for various organizations “ Federal governments , Sports NFL, Healthcare “ Hospitals”, Education “County schools”, Financial institutions, Law firms, and Commercial clients

TEAM LEAD | SENIOR NETWORK ENGINEER- Lead CNS customer services team and act as highest point of networking consultancy for implementation and support team, responsible for ongoing maintenance, support, network optimization, staging, testing, installation and implementation, design review and technical presentations and project handover;- Act as highest point of escalation for networking and security and troubleshoot complex technical network related issues;- Held fiscal responsibility for functional areas of hiring, training, mentoring, performance appraisals and career development for the department;- Successfully Designed and Implemented NAC solution for the first time CNS supported to one of our client using the HA (high availability solution); and Cisco best practices on a deployment phases and integration into the existing client network enterprise.- Hardware and software support for networking equipment, on-site support and attend breakdown calls;- Meeting SLA commitments and maintaining excellent relationships with customers.- Act as a technical manager by Supervising and managing the implementation and support engineers; Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance, and performing daily customer incident management; - Planning and implementing future IT developments and undertaking project work;- Interface with Pre-sales team on new product rollouts to ensure that operation needs are met to effectively support new solutions after implementation is complete.

TIER-II/TIER-III | NETWORK ENGINEERSuperb problem-solving skills are heavily relied upon to identify, analyze, troubleshoot and resolve network complex related problems.- Function as an operations technical lead to provide escalation troubleshooting and engineering support in Sprint’s Managed Network Services Division. - Acted as a subject matter expert and the highest level of support for technical problem escalations within the Managed Network Operation Center Tier-III team- Responsible for solving network-related problems in a large scale network, utilizing Sprint backbone, Using Multiple protocols, MPLS, BGP, OSPF, EIGRP, and IS-IS. - Performed detailed analysis of network designs and operational issues and recommend robust solutions for chronic or recurring network liabilities.- Provide technical support for Managed Network customers encompassing 8000+ devices and 500+ customers worldwide.- Ensure all identified problems are addressed in a timely manner and had met the SLA agreement with Sprint customers.- Provide training and mentoring to junior engineers.

Master'S Degree, Telecommunications Engineering

Bachelor'S Degree, Civil Engineering