Wagner Dhein ∴ Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brazil

São Paulo, Brazil

Brazil

São Paulo Area, Brazil

São Paulo Area, Brazil

São Paulo Area, Brazil

- I'm part of the Global Healthcare Services Team, so I deal with projects around the world based on the demand and time frame, with focus in Latin American Projects;- Lead the Project on Technical side, to work closely the Project Manager during all the Projects steps, since build Technical Proposal, manage discovery meetings, design creative Solutions, Implement the Core in a scalability away, thinking in predictions future business, setup the modules needed and deliver the best ECM Solution based on all Hyland's best practices and on time;- After the Project's Go Live, handle the transition to Support Team, documenting all the relevant information regarding the Project, and being the internal contact point for some doubt or discuss later;- Provide integration with customer legacy systems, building an entire Integrated ECM Solution, with ERP, Databases, EMR, RIS & PACS from all big players in the market like AGFA, Siemens, CareStream, Epic, Cerner, AllScript, MedTech, SAP, Oracle, Etc;- Support all the Business Partners, working as a single team with focus in the customer satisfaction, and delivering the best solution. In some cases also provide training sessions for partner's team in order to capacity them;

Westlake, Ohio, United States

São Paulo Area, Brazil

- Acting as AGFA Support Manager on an interim basis, when the Area Manager is out of office, making decisions about critical situations, provide straight relationship with customers and managing the Support human resources, establishing the best agenda for them and managing and prioritization all the activities in the team;- Responsible to manage and control all the 3rd companies and business partners contracts, this include big ones like DELL, EMC, Oracle, keep them updated and active, negotiate new SLA and escalate issues/problems on demand addressing them properly for a fast solutions;- Working integrated with the Manager to development and implement new work process, looking for optimizer the customers calls, then restructure the Support area;- Design an Upgrade Solution for complex and rude environments, them support the Sales Team providing the better plan and the exactly new structuring for the customer;- Support RIS / PACS system remotely and on-site for all Latin American’s customers, leading technical discussing to find the best solution for each complex case, and also guiding all the local Engineer in the region for a best approach in the customer, always working in a specialized way. All work in the support team is always focused on customer satisfaction;- International travels to training in AGFA technology which I can improve my technical knowledge and get international professional behaviors and experience;

São Paulo Area, Brazil

- National travels to better serve customers who need a customized service to solve problems with high complexity;- On-site Support for all Avaya products to customers;- Direct contact with the client, providing constant feedback about problem status or project, seeking the customer satisfaction;- Support the implementation of new equipment or upgrade of applications;- Improvement of the reports of preventive maintenance making its more effective;- Make preventive maintenance remote and on-site for all Avaya products to customers in Brazil, minimizing technical problems;- Active member of CIPA (Internal Commission for Accident Prevention) and ASA (Avaya Social Action).

São Paulo Area, Brazil

- National travels to implement branch offices, doing the migration of infrastructure to other locations and making routine inspections;- Create the program for control system of Backup and Off-site Data Storage, providing greater security to the data;- Development of preventive maintenance strategy, through the monitoring of equipment and services, reducing by 15% the rate of technical problems;- Monitoring and management the network services, as well as acting as responsible for the technical control of administrative systems, routines, update systems and outsoursing print;- Development of the plan of care to users, resulting in the agility of care and increased satisfaction by 20%;- Support the servers and users (1st, 2nd and 3rd level) in the national subsidiaries, and also technical assistance to workstations.

São Paulo Area, Brazil

- Restructuring and upgrading the website for further exploration of users, resulting in an increase of 10% in the number of visits;- Designing of layout work to facilitate the administration and purchases new it equipments, resulting in the optimization of the activities;- Make a proposal for purchase/exchange and upgrade equipments to improve performance for users;- Network Maintenance (installation and configuration), as well as support and training the team, in order to make up their needs;- Maintenance in the computers, focusing on maximum efficiency of the actions.

Executive Mba In Business Processes Management

Extension Course In Engineering And Management Of Business Processes, Business Management

Bachelor In Technology And Digital Media, System Information