Being the face of the business, greeting and welcoming guests in a personal and courteous maner leading guests to their designated tables or private areas, asuring them with a warm conversation that their requests were taken care of.• managing enquires in person, telefone and via email, as well as being the initial contact for large groups and private event enquires. I am well versed in IT, and used a range of systems and softwares to manage bookings, bespoke menus and pre-payment information in a safe secure maner such as OpenTable, Tonic, DesignMyNight; as well as the Microsoft Office Suit for guest profiling, communication and CRM – Customer Relationship Management, holding precise follow ups on requests and important dates, preferences for specific areas, preferred tables or even preferred servers, favorite drinks and dishes, as well as personal and professional attributes such as keeping records of public figueres and what industry they were part of and how they prefered to be hosted.• liasing with managers and chefs to build menus and packages to guests requirements.• monitoring the dining rooms and private rooms, ensuring set upts were done and scheduling demands were kept maximising the use of all areas in an appropriate profitable manner whislt avoiding overbooking.• keeping a constant flow of communication with all areas, servers, kitchen, and managers to ensure guests requests were fulfilled and their needs met. As well as ensuring the correct turn over of areas for the following bookings.• managing the upkeep of owner, directors, and managers diary scheduling and notifying them of meetings as well as welcoming their gues.• managing all head-office confidencial incoming and outgoing post, for owner, directors and managers• maintaining a clear, organised and presentable working area, from ensuring flower arrangemets were fresh to refilling stationary supplies and business cards.

Village London Restaurant Group holds all-day dining venues with focus on fun informal neighbourhood like brasseries where the ambiance enhances the experience and perception of service. It situates its venues at hotspots for the creative and media community, ofering a variety of areas to eat, drink, meet and socialise. More formal dining rooms or private rooms are also available with relaxed lounges joined together benefiting form open kitchens and bars. The predominantly modern European menus feature a range of small and large plates to suit any time of day. Dishes are wholesome, with an emphasis on fresh, healthy light ingredients.Having started my journey as a server, I thrived under pressure, and progressed to a level where I became a coach for new starters; being resposible for their training and development on their intial six moths in the company.