Wagner, Meaghan Email & Phone Number

Supports our fitness center network across the U.S. Handles escalations surrounding quality control issues to ensure compliance, contractual renegotiations and change of ownerships. Additionally handles recruitment to onboarding of new locations.

Roanoke, Virginia Area

Manages the JCC and YMCA relationship with 300 partners across the U.S. Provides business consultation to partners. Ensures that locations are contractually compliant. Resolves issues to ensure the successful day to day delivery of fitness programs at the YMCA's and JCC's. Provides program updates and trainings to locations. Recruitment of new locations to add to our network. Completes on boarding and trainings of new locations entering our network. Handles the re-negotiation process for partners making contractual changes to acquire a mutually beneficial agreement.

Roanoke, Virginia Area

Manage the relationship with over 300 fitness center partners in VA, WV, and FL who offer various Healthways programs. Ensure locations are meeting their contractual obligations with Healthways.Provide ongoing training and support to all locations. Team subject matter expert on the Prime program.Supports new contract implementations. Establishes and maintains accurate and complete records of all communications. Provides support and assistance to marketing, sales, and client relations teams to promote our products.

Roanoke, Virginia Area

Manage the relationship with 53 fitness centers across VA, DC and NC who offer the SilverSneakers Fitness Program.Assist the fitness centers in marketing their location to help grow their enrollment and retain their members to help increase their revenue stream.Market the SilverSneakers product on a local level to help drive enrollment.Assist our 5 health plan clients with customer requests, sales seminars, new member orientations, community events, and broker trainings.Helped to grow our network and membership by researching facilities, presenting contracts to locations, developing strong relationships with our Health Plans, educating members and brokers, and targeted marketing.Researched and presented contracts to over 50 facilities in MD, VA, WV, and NC to help grow our network.Helped organize membership participation in 2 large scaled events to showcase the SilverSneakers program to Congress in Washington, D.C.Lead monthly value proposition meetings with our Fitness centers to help them increase membership, retention, and revenue.

Worked independently to inspect and appraise damaged vehicles at 21 preferred repair facilities throughout VA. Acted as a liaison between the customer and business owner while making the most cost conscience decision for the company. Negotiated with business Managers to secure a mutually beneficial estimate and ensured customer satisfaction through firm completion dates.Top producer of customer service scores in the Northern, VA network. Worked closely with business owners as well as Progressive managers to achieve monthly network goals.

Handled first and third party claims with an active diary of over 50 exposures. Inspected and appraised damaged vehicles in the field using Ultramate estimating software.Ordered, reviewed and evaluated medical and lost wage documentation in an effort to settle bodily injury claims with unrepresented claimants.Completed full liability and coverage investigations on claims to include application of policy language to draft the appropriate coverage letters.Attended multiple policy language trainings, property damage trainings, and liability trainings.

Ba, English

Activities and Societies: Chi Omega Chi Omega

Education record

Activities and Societies: Basketball, softball, Treasurer for Literary Magazine.