Cody Wagner Email and Phone Number

Develop a portfolio of ~80 Enterprise customer accounts, all of which are high-touch customers with complex needsBuild and maintain senior-level relationships with my customer accounts while creating a premium and high-caliber experienceCollaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications are delivered with executive-level confidenceHelp find new ways to continuously improve my customers experience, both in our product and processesAnalyze user engagement data and identify actionable insight - KPI’s will be reported on regularlyOrganize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunitiesBe a mentor and resource to new hires, and members of the non-Enterprise Success TeamRegularly reaching out to my accounts, to gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.

Own overall relationship with customers to increase adoptions, retention, and satisfaction.• Establish trusted/strategic advisor relationship with customers and drive continued value of BlueVolt products and services.• Develop, prepare and nurture customers while strategically aligning them to establish critical goals, key performance indicators. • Work to identify and develop upsell opportunities, as well as owning complete renewal process.• LMS/CLR trainer, admin, tech support for customer base.

Manage the partner lifecycle: go to market, prioritization, communication, feedback, iteration and renewal.• Developed and defined agreements, product offerings, and marketing Materials, to Smarsh Partnerships • Provided Subject Matter Expertise for partnerships across Legal, Product, Revenue, and Operations. • Worked cross-functionally with Revenue and Product teams to achieve shared revenue and technology goals.

Served Viewpoint’s top 50 accounts to facilitate customer business needs, goals, escalations, potential revenue opportunities. Collaborate with sales reps and executives to develop solution selling skills and overall sales expertise. • Provided support and resolved complex scoping requests, process change requests and product feedback• Managed, executed and consistently exceeded established annual sales quotas, adding account value by identifying customer portfolio expansion opportunities• Developed and trained processes and procedures to customers and internal cross-functional teams on product updates, releases and demo product offerings

High energy outside sales, promoting and selling the company’s products to a wide range of customers in a competitive marketplace. • Reaching and exceeding sales quotas with an average of 115% monthly • Executed the complete sales process and educated clients on the company’s products and services • Converted prospects into active clients.

Served as day-to-day operations manager and bartender. Responsible for effective communication with distributors, special events organizers, walk-in customer base, and payroll vendor.• Worked closely with vendors to coordinate and incorporate new products and marketing strategy.• Proactive liaison for distributors and sales representatives to promote product on a daily basis.• Organized special seasonal events to increase marketing and interest in new product.

Worked directly under brand and project manager, providing assistance with all aspects of marketing and creative processes. • Supported presentations by assembling proposals, slide shows, demonstration and product success.• Prepared brochures by formatting content and graphics; arranging printing and internet packages.• Provided tracking and research information by collecting, analyzing, and summarizing data and trends.• Worked with web development and engineers to address client’s goals and contributed input to planning and product development.

Oversaw construction projects from conceptualization to completion, performed a key role in project planning, budgeting, and identification of resources needed. • Ensured that construction activities moved according to predetermined schedule.• Devised the project work plans while managing ongoing project revisions under challenging deadlines.• Coordinated efforts of all parties involved in the project, including architect, contractors, and laborers.• Maintained strict adherence to the budgetary guidelines, quality and safety standards.

Managed overall operations; implemented production, cost, and quality control mechanisms. Oversaw staffing, development and performance programs for operations staff, ensuring schedules and performance requirements were met and used effectively. • Managed relationships with business, sales, and engineering; defined, delivered, and managed required service levels. • Coordinated strategies, communications, and joint initiatives for multiple and distributed facilities.

Displayed strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and providing pre- and post-operative care.Communicate conditions to doctors, and nurses, and analyze and formulated conclusions based on data received about patients