- Provided culture and business guidance with recommendations to senior leadership including data reports and action plans using employee engagement data obtained through regular company-wide engagement surveys - Designed and implemented the company’s performance review process including building out the process in the company’s HRIS - Developed and led a virtually inclusive onboarding program and onboarded over 300+ employees across the US and the UK- Developed annual employee engagement plan including; recognition programs and employee engagement survey plan to calculator eNPS scores and address areas of concern based on employee feedback- Facilitated communication and resolved conflicts to improve workplace relations- Developed, implemented, and communicated workplace policies and procedures- Managed Learning and Development in the company’s HRIS for multistate compliance - Designed and maintained employee handbook, onboarding handbook, and organizational policies- Tracked payroll nuances for promotions, bonuses, new hires, and terminations in partnership with the Finance team- Administered open Enrollment process including presentations and system administration- Drafted severance agreements and role transition documents during multiple company RIFs- Oversaw Employment Verification, I-9 Verification, and Government Employment Investigation requests

- Developed Recruiting Process for 200+ Employee Organization including; constructed the application tracking and review process, structured phone screens and interviews, implemented background check and drug screening process - Outlined phone screen, in-person interview and communication processes to increase hiring process speedy by 25%- Launched Recruitment Module and Career Center in the HRIS- Restructured job descriptions to be compliant with ISO standards - Launched employee spotlight program include both peer-to-peer and manager-to-direct report recognition and rewards- Developed employee rewards program a decrease in turnover and increase in team morale- Implemented self guided learning modules for safety training, harassment in the workplace, lock-out, tag-out, and OSHA compliance requirements- Developed continuing education presentations for management training including; Effective Interviewing, and Communication 101- Constructed APD employee resource page for internal communications including; announcements, updates, events, discounts, and career opportunity resources- Developed and led employee onboarding program- Designed intranet on Microsoft SharePoint for internal file management and general company information archive

- Led onboarding program- Assisted with open enrollment and benefits inquiries- Led office safety committee- Led culture engagement team to organize events and development opportunities for employees- Designed intranet resources for accessible and organized organizational information- Managed office budgets and purchasing- Facilitated office maintenance- Coordinated lunch & learns, guest speakers, interviews, and other organization events

Customer relations and concern resolution- Assist Purchasing Manager with purchase order entry in Sage 100 EPR- Run and maintain closing of daily sales batches in Sage 100 ERP- Maintain purchase orders for incoming orders- Assist eCommerce and shipping departments with overflow orders

- Lead tech crew of 20+ students- Head lighting designer- Stage Manager- Maintained lighting equipment- Ran lights, rigging, and stage management for client events - Act as supervisor on duty when theatre manager was not present- Teach students basics of technical theatre (operating equipment, theatre etiquette, and theatre safety

- Provide guidance, training and leadership for the front office staff of 8+ persons- Manager on duty when Front Office Manager is not present- Guest Concern resolution- Assign, review and distribute arriving group resumes to Front Desk Agents- Prepare airline manifest sheets for arriving crew members- Interview potential associates- Organize and maintains social media outlets- Monitor key control access- Assure brand standards are met for Front Desk processes

- Lead operations of the Front Desk- Lead 6+ team members- Coordinate with Guest Service Manager to maintain a smooth running work place- Supervise Breakfast operations- Order supplies and process food orders- Train new hires

- Designed lights for Winter musical "The Fantasticks"- Designed lights for Summer Rep. Shows ("On Golden Pond", "Proof", and "Chapter Two")

- Designed lights for the Spring / Summer show "The Jungle Book"- Lead a crew of 15+ students.

- Scheduled touring show for the Multicultural Outreach Tour- Answered calls and other office paperwork/filing.

- Lead team of 12+ persons- Inventory- Order processing- Guest concern resolution- Manage chore assignments- Manage paperwork- Cashier- Train new hires.