Wagner Loor

Wagner Loor Email and Phone Number

Customer Services Executive at HolidayTaxis.com @
Wagner Loor's Location
Huddersfield, England, United Kingdom, United Kingdom
About Wagner Loor

I am very team work oriented and have gained a wealth of experience through a diverse range of companies such as multinational American Express and relationship charity Relate. Over the past 8 years I have done a variety of tasks including Administrative Assistant, Customer Service and Receptionist all of which are high customer focused roles which require excellent communication skills. At American Express I worked in analytical roles where attention to detail was very important. I have a degree in Business Administration and a further qualification in Marketing. In addition I am a skilful linguist, fluent in English, Spanish, French, conversational in Italian and learning Chinese mandarin. I have an outgoing and friendly disposition. I enjoy working with people from all walks of life and am self-motivated to achieve set objectives. I would achieve well in administrative and customer focus roles where my interpersonal and communication skills would do well.Specialties: Administrative Assistant, Audit Analyst, Medical Insurance, Language Tutor (Spanish and French), Customer Service, Recs Analyst

Wagner Loor's Current Company Details
HolidayTaxis.com

Holidaytaxis.Com

Customer Services Executive at HolidayTaxis.com
Wagner Loor Work Experience Details
  • Holidaytaxis.Com
    Customer Services Executive
    Holidaytaxis.Com May 2013 - Present
    Brighton, United Kingdom
    • Handling telephone calls and emails from English, French, Spanish and Italian customers assisting them with their queries, transfer arrangements, updating data and other in resort requests• Arranging payments and refunds to suppliers and customers by creating liaison with the accounting department or processing payments manually over the system• Providing the E-commerce department with translations of their work, into French, Spanish and Italian to boost marketing• Communicating with travel agencies and suppliers of vehicles to make sure that the service provided meets customer expectations• Training new starters and ensuring they are aware of all responsibilities
  • American Express Uk (Through Manpower) Fixed Term Contract
    Administrative Assistant (Belgium And Luxembourg Alpha Card)
    American Express Uk (Through Manpower) Fixed Term Contract Oct 2011 - Sep 2012
    Brighton, United Kingdom
    Main purpose of Job: The role of this job is to support the Belgium and Luxembourg Market in the set up of new contracts for merchants affiliated to Alpha Card. Also, maintain and update the merchants information accurately in our systems (Genesis and Millenium), maintaining an effective communication via email and telephone with our colleagues based in BelgiumMain Responsabilities: Working in an international environment with different customer service department on administrative tasks such as:• Handle daily payment & technical related issues, new set ups, contract verification, maintenance• Maintain customer services and quality• Download & deliver financial, operational reporting to various customer service departments• Handling Statement queries such as merchants financial reports and credit balance • Training new starters and ensuring they are aware of all responsibilities and audit procedures
  • Self Employed
    Language Teacher
    Self Employed Jan 2009 - Aug 2009
  • American Express
    Fraud Analyst
    American Express Aug 2008 - Oct 2008
    Raising retrieval request and chargebacks to establishments services, for not complying with the terms and conditions of their agreements.
  • American Express
    Bft Recs Analyst
    American Express Sep 2007 - Jul 2008
    Reconciliation of items received into BTA ( Business travel account) systems to ensure clients received full data onto their statements in timely manner. Mantaining and using various databases and reports.
  • American Express
    Quality Assurance Assistant
    American Express Jan 2006 - Sep 2007
    -Undertaking a number of checks to ensure that the personalised cards are dispatched with the correct fulfillment material and with the best quality plastic available-Assessing each individual batch of cards and being responsible ensuring no errors occur-Training new starters within the team, and ensuring they are aware of all responsibilities and audit procedures
  • Relate, Brighton
    Administrative Assistant
    Relate, Brighton Aug 2005 - Nov 2007
    Relate is the Uk's largest provider of relationship and sex therapy counselling. I worked here as a volunteer and took up a number of tasks such as entering data and payments of customers, filing, closing cases. My work at Relate required me to work in a confidential environment. I feel it was an opportunity for me not only to enhance my administration skills, but also make me aware about the importance to protect customer's personal information. I also understand and practice this throughout all interacion with people at work.

Wagner Loor Education Details

Frequently Asked Questions about Wagner Loor

What company does Wagner Loor work for?

Wagner Loor works for Holidaytaxis.com

What is Wagner Loor's role at the current company?

Wagner Loor's current role is Customer Services Executive at HolidayTaxis.com.

What schools did Wagner Loor attend?

Wagner Loor attended London Metropolitan University, Master Of Business Administration (M.b.a), The University Of Huddersfield.

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