Neil Wagner Email & Phone Number

Travels to customer sites and collects detailed geological surveys to advance the understanding of the property. This involves driving company 4x4 vehicles, setting up specialized equipment, acquiring field data, conducting preventative maintenance, and working with the data. Additional responsibilities include preliminary assessment of data quality, application of QA/QC procedures, and interaction with contractor and client representatives.

Greater Salt Lake City Area

• Utilized SQL, Kibana, Tableau, and in-house analytical tools to identify business critical trends among our 220M+ subscribers.• Coordinated resolving outages impacting the customer service network and BPO partner sites and communicated impact to stakeholders.• Triaged internal help desk tickets and provided Tier 3 tech support to our customer service network of over 6,000 agents across 20+ locations globally and efficiently prioritized work based on issues’ scope, scale, and user experience.• Created and maintained workflows for automatic anomaly trend detection.• Investigated, reproduced, and documented technical issues with the Netflix streaming service on multiple media platforms.• Developed and tested troubleshooting steps for common error codes to be published in our knowledge base and help center where articles receive over 1 million hits per day.• Efficiently collaborated with global cross-functional teams.• Mentored new members joining the team and set them up for success.• Created and managed tickets for the product reliability engineering team and compiled detailed bug reports for application engineering teams.• Directly collaborated with engineering teams to create product improvement proposals for both the customer-facing Netflix platform and internal support tools.• Created and contributed to new internal tools, and helped push more efficient methods of handling escalations from an ever-expanding customer service network. All to create and maintain the best Netflix experience for all 220M+ Members.

Setup, oversaw and maintained telemetry network. Created cable connections for RJ-45, BNC and Lemo connectors. Performed QA on various network components. Crane and forklift operator. Ensure reliability of wired drill pipe network used in drilling operations.

Provide technical support for users of Sorenson Videophones in both residential and business environments.

American Fork, Ut

Provided technical support to users of Dentrix software

Provided advisement, instruction and support to students via phone, email and in person. Assisted senior advisors in evaluating student work.

Disassembled, reassembled factory production equipment. Handled caustic chemicals.

Provided technical support for the Win9x/ME platforms in a call center environment.

Fullstack Web Development

Information Technology

Bs, Aviation Science