IT Infrastructure Administration and Maintenance: Data Center: Comprehensive management of the data center environment, including physical and virtual servers (VMware). Endpoint Security: Implementation and management of security solutions for computers and laptops (Kaspersky and Sophos), ensuring protection against cyber threats. Microsoft 365: Administration and implementation of the Microsoft 365 environment, guaranteeing the operation of all services (Exchange Online, SharePoint Online, Teams, and OneDrive for Business). IT Infrastructure Projects: Active participation in IT infrastructure projects, from planning to implementation, demonstrating analytical, organizational, and teamwork skills. Identity and Access Management: Implementation and management of identity and access policies, ensuring granular control over access to company resources. Vendor Negotiation: Effective negotiation with vendors to obtain the best purchasing conditions for IT products and services, optimizing costs and maximizing return on investment.

User and Permissions Management: Expertise in creating, configuring, and managing user accounts, groups, and permissions in Office 365 and Active Directory, ensuring controlled and secure access to company resources. Service Configuration and Maintenance: Extensive knowledge in configuring, maintaining, and optimizing Office 365 services (Exchange Online, SharePoint, Teams, OneDrive for Business, and others), ensuring their functionality and stability. Monitoring and Troubleshooting: Ability to proactively monitor the availability and performance of Office 365 services, identifying and resolving issues quickly and efficiently, minimizing the impact on users. Migrations: Experience in planning and executing complex Office 365 and Active Directory migrations, including mailbox migrations, SharePoint sites, and other resources, ensuring a smooth process with no data loss. Updates and Security: Commitment to staying up-to-date with the latest updates and new features of Office 365 and Active Directory, assessing their relevance to the organization and implementing them when appropriate, optimizing the work environment and enhancing security. Compliance: Expertise in implementing security best practices in Office 365 and Active Directory, ensuring compliance with applicable security and data privacy policies and regulations.

Office 365 and Active Directory: Proven track record in creating, configuring, and managing user accounts, groups, and permissions, ensuring secure and controlled access to company resources. Skilled in service configuration, maintenance, and optimization, including Exchange Online, SharePoint, Teams, and OneDrive. Proficient in proactive monitoring, troubleshooting, and resolving issues to minimize user impact. Experienced in complex migrations and implementing security best practices to maintain compliance with industry standards.

Possessing a solid background in technical support, I am responsible for responding to service calls, analyzing incidents and support requests, preparing equipment (desktops/laptops), registering all calls in the designated tool, and managing inventory. I have expertise in hardware and software, image maintenance, procedure creation and review, as well as supporting printers and telephony equipment. I work closely with business and IT areas, ensuring the efficiency and availability of systems.

Possessing a solid background in technical support, I am responsible for responding to service calls, analyzing incidents and support requests, preparing equipment (desktops/laptops), registering all calls in the designated tool, and managing inventory. I have expertise in hardware and software, image maintenance, procedure creation and review, as well as supporting printers and telephony equipment. I work closely with business and IT areas, ensuring the efficiency and availability of systems.