Retail Senior Manager

Retail Floor Manager

Responsible for ensuring that every customer has an exceptional experience in the store.Support in all operations for loss prevention and stock management

Store Manager - (Oct 2019 - Aug 2021)◆ Managed the day-by-day of 12 stores, ensuring that all backroom stock was stored in an organised and safe manner, coordinating pre-sale and after-sale activities and discussing any problems, team matters, and personal development issues with staff members.◆ Identified new trends and methods in the broader marketplace to improve the business processes.◆ Travelled around the country often to remote locations to attend important meetings with… Show more Store Manager - (Oct 2019 - Aug 2021)◆ Managed the day-by-day of 12 stores, ensuring that all backroom stock was stored in an organised and safe manner, coordinating pre-sale and after-sale activities and discussing any problems, team matters, and personal development issues with staff members.◆ Identified new trends and methods in the broader marketplace to improve the business processes.◆ Travelled around the country often to remote locations to attend important meetings with keystaff members.◆ Responsible for maintaining accurate records of all prices, sales, and activity reports.Retail Supervisor - (May 2017 - Jun 2019)Started in 2017 as Sales Assistant, and with a customer service orientation plus a strategic vision of the business, became Store Manager and responsible for 12 stores around Scotland. Show less

Supporting the store team and manager to increase revenue streams and profit targets.• Providing a friendly and helpful service to customers. • Maintaining high standards of presentation and cleanliness across the store.• Demonstrating good product knowledge to customers on key promotions and offers.• Providing cover in other areas during periods of holidays and sickness.• Approaching customers that may require assistance if you are on the shop floor.• Carrying out stock… Show more Supporting the store team and manager to increase revenue streams and profit targets.• Providing a friendly and helpful service to customers. • Maintaining high standards of presentation and cleanliness across the store.• Demonstrating good product knowledge to customers on key promotions and offers.• Providing cover in other areas during periods of holidays and sickness.• Approaching customers that may require assistance if you are on the shop floor.• Carrying out stock replenishment. • Ensuring all areas of the store remain tidy at all times. Show less

◆ Manage a team of staff, assessing performance, conducting reviews, delivering training, and preparing management information reports for the leadership team.◆ Charged with the management of inventory control and ensured the delivery of exceptional customer service, leading by example and conducting staff training on a regular basis. ◆ Developed and implemented strategic action plans to drive performance and sales.

◆ Supporting the head chef or executive chef in the general running of the kitchen.◆ Taking responsibility for more technical elements of cuisine.

◆ Developed strategies and arguments in preparation for the presentation of cases.◆ Drafted legal briefs and opinions for all clients.◆ Analysed probable outcomes of cases using knowledge of legal precedents.◆ Presented key evidence and exhibits during civil trials.

◆ Ran a small business with R$80K in annual revenue and six employees at a profit for three years,◆ Increased clientele by 30% for the year.◆ Achieved company’s highest number of new accounts and client retention in 36-month period through promoting, overseeing, and designing campaigns and cultivating new relationships.◆ Represent the company at trade shows, exhibitions, and community events, endorsing company services, and following up through a range of media… Show more ◆ Ran a small business with R$80K in annual revenue and six employees at a profit for three years,◆ Increased clientele by 30% for the year.◆ Achieved company’s highest number of new accounts and client retention in 36-month period through promoting, overseeing, and designing campaigns and cultivating new relationships.◆ Represent the company at trade shows, exhibitions, and community events, endorsing company services, and following up through a range of media channels.Site: www.especiariaeventos.com.br Show less

◆ Oversaw civil litigations. ◆ Negotiated small claims and contractual disputes closing each process through mutual agreement with direct involvement and mediation.