Suzanne Wagner Email and Phone Number

I'm a curious and action-oriented Chief of Staff for the $4.4B Worldwide Digital Media Field Sales organization, providing strategic guidance and support to senior leadership while driving operational excellence and efficiency that allows the team to meet and exceed business targets. I develop and own the success of the people plan for a 4k+ team, ensuring leadership development, driving career growth, and creating a great place to work as the Best Team on the Planet.My team and I lead the charge in building Objectives and Key Results (OKRs) for the Field S/VPs, turning strategy into actionable plans through Change Management techniques that help us hit our annual sales targets. We also develop and implement policies and procedures that enhance sales performance, foster cross-functional collaboration to create a streamlined and focused operating model, and manage the budget, headcount, and investment strategy across the organization.

We drive order and simplicity across the organization which allows us to scale and deliver massive ARR targets year over year. I have the privilege of leading a team dedicated to being the glue that holds the Digital GTM, Sales and Customer Experience organization together, creating structure while instilling a sense of calm in our incredibly fast-paced environment. We are a catalyst for communication, organization, and scale by identifying and monitoring risks to drive action. We partner with Product Marketing, IT, eCommerce Platform, Finance, and GTM teams to develop digital strategies and customer experiences that drive increased customer engagement, retention, and growth. We keep the machine running while reporting our success and finding opportunities to learn and grow. We utilize agile methodologies to keep the lights on and enable our teams to drive our multi-billion-dollar digital business and over 8 million annual customer contacts.

I enjoy seeking understanding and connecting the dots; I got to do that a lot in this job. It was an amazing learning experience and helped me discover my love of writing business requirements and being ruthless about MVP.I had the privilege of leading a team that includes product management, marketing, and data analytics, driving innovation within Finance by supporting Sales and the various product business units to deliver features that address the needs of the ever-changing tech industry. I am passionate about developing strong leaders within my team and providing them opportunities to grow, and refuse to settle for the status-quo.

Creating useful content is one of my strengths and often a very fun challenge. My goal is to build my team’s brand - cultivating a reputation of quality, efficiency, and hard work, while adding value to the organization as a whole. As Adobe shifts from a desktop model to subscription licensing, I've been challenged to develop clear and valuable content for our internal sales teams, channel partners, and customers. Over the past two years, I have completely transformed our customer-facing documents, web pages, and enablement process to accommodate the new and ever-changing world of license subscriptions.

Drive the process improvement in Adobe Worldwide Supply Chain Operations by initiating and managing various cross-functional projects with Planning, Print, Pricing, Finance, Order Fulfillment, Sales Operations, and Product Teams. Manage process improvement, training, and documentation for internal pricing team. Microsoft PowerPoint, Excel, Word, OneNote, Visio, and Adobe Acrobat are used to develop and maintain pertinent documentation and presentations for training purposes.Act as a support liaison between Supply Chain Operations and internal & external partners to investigate, determine, and resolve pricing and price list publishing issues.

Support Adobe Worldwide Supply Chain Operations by working with internal business units and organizations to implement and manage pricing for Adobe’s 4 million price points. Incredible attention to detail is required to insure that Adobe is SOX compliant, customer contracts are valid, and that Adobe’s intricate pricing rules are adhered to.Plan and manage the pricing of product launches such as Adobe Creative Suite 5 & 5.5, and Photoshop Elements 9 & 10. Create Stock Keeping Units (SKUs) for customer specific and special programs such as education, promotions, royalty, and OEM.

My very first job at Adobe was manually fulfilling Adobe Connect orders. I would get an email from Order Management and I would create customer accounts so they could get up and running on Connect. As my first corporate job, it was a great learning opportunity and taught me the value of hustle, curiosity, and willingness to learn and grow. After that, I managed Golden Master and Electronic Software delivery release for Adobe product launches such as Adobe Creative Suite 3.3, 4, Acrobat 10, and LiveCycle. I used to joke that I had the most important job at Adobe because if I didn't send files to the right place, we would have no launch! I had to really tap into my attention to detail, time management, communication skills to make sure each new product tested and released to the appropriate domestic or international vendor for replication and distribution.Handle upkeep of third party hosting site for Adobe’s product deliverables which included adding new SKUs, aesthetic appeal for Licensing customers and vendors, uploading intellectual property files, and UAT.Key role in developing and testing AVL5, Adobe’s Licensing deliverables program, which caters to high volume government, educational and commercial customers.Work with internal and external partners to manage the electronic and physical delivery of OEM products to customers such as Dell, Apple, and Sony. Deliverables must be compliant with internal traffic team as well as government rules and regulations. Each order occurs often under extreme time constraints.