Responded to help desk tickets and assisted employees with resolving technical issues. Installed, maintained, and repaired computer systems. Used troubleshooting and critical thinking skills to determine the root causes of problems. Designed and implemented plans to prevent technical problems through proactive maintenance, effectively reducing tech support tickets by 55% per week.

I developed engaging video scripts for promotional content for the Languages department. I was responsible for producing and editing high-quality videos that captured language lectures, cultural events, and classroom activities to showcase the diverse language programs at Williams College. Additionally, I conducted interviews with language faculty, students, and teaching assistants to create compelling narratives that highlight their experiences and insights.

Project: Contributed to improving an award-winning AI application that helps farmers across Africa predict crop diseases (Winner of the Zayed Sustainability Prize).Responsibilities: Developed software modules for image data preprocessing using Python and OpenCV. Implemented algorithms to automate data annotation and augmentation, improving processing efficiency by approximately 45%. Utilized version control systems (Git) for code management and collaboration.Impact: Enhanced the application’s performance by improving data quality, contributing to a more accurate and reliable disease prediction tool for farmers.

Supported the development and execution of marketing campaigns by managing project timelines and coordinating meetings with key stakeholders. Created data-driven reports, presentation-ready graphics, and compelling content for videos to enhance marketing strategies. Maintained strict confidentiality and adhered to privacy guidelines when handling sensitive marketing data.

Researched and compiled educational materials to support student learning. Mentored over 200 students in English, effective writing skills, and communication.