Oversee daily operations of a UK-based digital marketing and virtual assistant agency, managing a remote team working on international projects from Pakistan.Ensure seamless service delivery and timely execution of client work, addressing any issues proactively to maintain high standards of client satisfaction.Lead strategic initiatives to streamline workflows, optimize team performance, and enhance operational efficiency across multiple digital marketing and virtual assistant services.Utilize Google Workspace, Jira, Slack, and Hunter for in-house communications, task management, and collaboration with clients and team members.Foster strong client relationships, driving revenue growth and ensuring consistent service excellence through effective team management and operational oversight.

Lead overall company operations, establishing strategic goals and driving initiatives to achieve business objectives.Develop and nurture strong relationships with UK-based companies, offering wholesale solutions to local retailers and securing partnerships with prominent brands.Successfully onboarded key brands, streamlining the supply chain to ensure efficient delivery and service excellence for retailers.Manage a dedicated team responsible for coordinating with brands and retailers, ensuring smooth operations and maintaining high service standards.Oversee business development efforts, leveraging expertise in relationship building and operational management to drive growth and enhance company performance.

Managed a team responsible for calling USA-based truck drivers to offer dispatch services and negotiating rates with brokers to secure loads.Ensured seamless communication between drivers, brokers, and the internal team to build and maintain strong relationships, fostering long-term collaboration.Utilized DAT software and proprietary in-house tools to coordinate operations and streamline dispatch services.Maintained lead tracking and performance data in Google Sheets, generating detailed reports to support decision-making and strategy development.Delivered 24/7 support to drivers and brokers, ensuring operational efficiency and enhancing client satisfaction.Played a hands-on role in customer service, lead generation, and direct negotiations, contributing to team success and overall business growth.

Served in the Business Payments Department, managing payment-related issues for customers globally, including inquiries on cashback and payment delays.Provided exceptional customer support through Zendesk's chat platform, ensuring timely resolution of client concerns and maintaining high satisfaction levels.Collaborated with clients and internal teams via Slack, ensuring clear communication and efficient issue resolution.Raised and tracked technical and operational issues using the Jira platform, ensuring accurate follow-up and resolution.Utilized Google Workspace and Google machines to streamline operations and maintain seamless workflow management.

Supervised a team providing remote technical support for retailers across Australia, New Zealand, and the UK, including major clients like Sainsbury’s and Tesco.Specialized in troubleshooting VeriFone & Android payment machines, ensuring seamless operation for services such as mobile and gaming vouchers.Delivered training to staff on troubleshooting techniques and provided guidance to overseas clients, enhancing their technical capabilities.Streamlined operations by approving and coordinating the replacement of faulty machines and managing new machine orders for retailers in multiple regions.Demonstrated expertise in resolving complex technical issues, improving operational reliability, and maintaining high levels of customer satisfaction.

Supported the back-office team by managing customer payment accounts for retailers across Australia and New Zealand.Oversaw payment processes for retailers utilizing the company’s credit facility, ensuring timely deductions and accurate account management.Conducted follow-ups with retailers in cases of failed direct debit transactions, resolving payment issues efficiently to maintain service continuity.Utilized IBO (International Bank Office) software to track and manage payment histories for both customers and the company.Exercised authority to lock non-payment accounts and unlock them upon payment clearance, ensuring adherence to company policies and maintaining financial accountability.

Provided exceptional customer support through inbound and outbound calls, as well as email communication, ensuring prompt resolution of customer inquiries and issues.Collaborated with customers, clients, and the back-office team simultaneously to deliver seamless and efficient service.Utilized Oracle CRM SaaS and proprietary in-house software to manage customer interactions and streamline service processes.Oversaw and support the company’s operations across Australia and New Zealand, maintaining service quality and client satisfaction.Played a key role in enhancing customer experiences by addressing their needs effectively and maintaining high service standards.

Managed floor operations alongside bartenders and waitstaff, ensuring efficient service and a smooth workflow during busy hours.Supervised and maintained stock levels for kitchen supplies, wines, beers, spirits, and essential items like lemons and mint to support bar and kitchen operations.Coordinated with the team to deliver exceptional customer service, fostering strong customer relationships that boosted regular patronage and increased revenue.Utilized the in-house portal to place stock orders and organized team efforts to receive and manage deliveries efficiently.Played a key role in enhancing team productivity and optimizing sales performance through effective leadership and coordination.

Oversaw daily floor operations, ensuring a seamless shopping experience for customers and maintaining productivity across the team.Conducted daily staff meetings with managers to address targets, resolve issues, and enhance operational efficiency.Managed inventory by utilizing the company’s online portal to place orders and ensure stock levels met customer demands.Operated and maintained the integrated till system, handling transactions and ensuring accuracy across various company materials.Played a pivotal role in managing store stock, supervising staff, and supporting the IT systems within the store's network infrastructure.

Co-founded and led an advertising agency, specializing in creating and directing impactful TV commercials for local clients.Collaborated with clients to understand their vision and objectives, translating their needs into structured scripts and creative campaigns tailored to market trends.Directed the complete production process, including pre-production planning, on-set supervision, and post-production editing.Utilized industry-standard software such as Adobe Premiere Pro, Adobe After Effects, and 3D Studio Max to deliver high-quality commercials that exceeded client expectations.