Wahaj Afzal Email and Phone Number
• Goal-oriented professional with profound knowledge of planning, organizing, leading and developing complex web applications, projects and products.• 5+ years of experinece in coaching and leading teams in Agile • 6 years of expertise in project management with proven record of leading and managing large-scale web applications, along with executing change-management projects for both well-established organizations and emerging technological startups.• 2+ years of experience in Client Success Management.• 3+ years of experience in Technical Account Management.• Proven track record of designing SOPs, operation flows and escalation paths in a 24x7 production environment.- Positive attitude and a mindset of delivering development services in a most professional manner.- Proficient in verbal and written business communication and ability to deliver effective presentations.- Proven ability to take business requirements and translate them into a desired solutions.- Experience in Client Success, Upselling, Cross-Selling and business improvements.- Ability to define process flows and drive across the associated departments.My background in Computer Engineering, enriched by entrepreneurial ventures like founding a Copper Wire Sizing and Finishing company, has equipped me with a versatile skill set keen on embracing challenges and sparking innovation. Building on my tech and leadership experience, my career has been characterized by a steadfast dedication to learning and adaptability, guiding my transition into project management where I’ve made significant impacts at Afiniti, Gitstart, Creative Chaos and SudoStudy. My expertise in Agile and Scrum methodologies has enabled me to lead cross-functional teams to success in the tech industry enhancing both my professional and personal growth.I take pride in my analytical prowess, strategic planning, and advanced communication skills, which enable me to effectively align project objectives with business needs. Known for my 'doer' attitude, assertive communication and a team-centric approach, I’m driven by a passion for continuous learning, which has been instrumental in delivering value across diverse sectors.I look forward to connecting with like-minded professionals and exploring opportunities to contribute to meaningful projects.
Sudostudy
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Project ManagerSudostudy May 2023 - PresentLahore, Punjab, Pakistan• Managing project budget, plan, sprint management, backlog grooming and bug management, resulting in a 30% decrease in bug resolution time.• Implementing Agile software development approach and overseeing project inception to closure, increasing development velocity by 20%.• Maintaining relationships with stakeholders, especially with the customers, to ensure high-quality project development and support.• Collaborated with the product team in engaging with customers to understand their requirements resulting into the launch of new features such asthe AI powered Practice Mode that boosted up the sales by 100%.• Guiding and managing cross-functional project teams as needed.• Providing thorough analysis, updates, and reports to ensure stakeholders are always informed.• Writing and refining user stories and maintaining product backlog to make sure they are ready to go into development cycle.
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Project ManagerCreative Chaos Jan 2022 - May 2023Remote- Overseeing end to end Planning, Scoping, Budgeting, Requirements Gathering, Research & Development, Testing and Delivery of Software Projects - Managing distributed teams like Design, Strategy, DevOps, Frontend Dev, Backend Dev and QA in the remote first environment.- Gathering and documenting client requirements- Acting as internal Product Owner and grooming user stories and product backlog from business perspective before pushing them into technical design pipeline.- Conducting scrum ceremonies like sprint planning, daily standup, sprint review and sprint retrospective- Prepare and present demos of Sprint deliverables to clients- Work closely with stakeholders from project initiation till production rollouts -
Client Success AssociateGitstarthq (Yc S19) Nov 2020 - Dec 2021Remote• Increased company revenue by 12% through cross-selling and up-selling, increasing key renewals and identifying expansion opportunities.• Setup Scrum and Kanban development methodologies for 10+ clients' portfolio.• Took part in technical sales and designed & implemented client on-boarding process.• Delivered Product Specification documents and worked with Engineering teams totranslate them into Technical Specifications and requirements.• Performed visual QA.• Helping customers to navigate and utilize Gitstart across their engineering teams.• Significantly improved NPM score by helping clients in crisis and pre-launchpreparations.• Ensured alignment of key goals of the clients, ranging from executive sponsors(usually their CEO / CTO) to individual contributors (Team leads). -
Technical Project ManagerAfiniti Nov 2018 - Nov 2020Lahore, Pakistan• Owning end to end Project Life Cycle of Afiniti Solution deployments including Planning, Discovery, Design, Deployment, Testing, UAT and finally production go-live • Successfully implemented Scrum and Waterfall methodologies for different projects • Leading Data Acquisition and Telephony Environment Scoping• Leading distributed teams of Infrastructure, Database, AI, Development, DevOps, Production Support, Data Analytics and Security -
Junior Project ManagerAfiniti.Com Apr 2017 - Nov 2018Lahore, PakistanMy role had following key responsibilities:• Work with Data Teams to understand and normalise customer data.• Understanding and learning about contact centre environment and technologies and making sure internal technological planning is aligned with the client’s long- term plans.• Central contact person between clients, vendors, major stakeholders and scrum master for Afiniti teams (on and off shore)• Identify project requirements, scope and objectives, translate business needs into technical specs, ensuring that the clients’ needs are met as projects evolve.• Ensure resource availability and allocation for the project.• Tracking and maintaining project progress via various tools (JIRA, Excel, projectplans, etc.).Create and maintain comprehensive project documentation and system information; identify, resolve and escalate appropriately any deployment issues with the right authorities, Communicate statuses and challenges to stake holders and account management teams.
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Software EngineerAfiniti.Com Oct 2015 - Apr 2017Lahore, Pakistan• Tier-1 support for Afiniti's clients including fortune 500 companies like Vodafone, T-Mobile, AT&T, Liberty Mutual and American Express• Grew as a team lead, shift supervisor and trained 30+ new joiners. • Responsible for investigation, Root-Cause Analysis and recommending preventive measures to technical and business teams for my clients.• Log analysis to troubleshoot issues, data extraction, tier-3 escalations.• Worked with Project Teams to provide data analysis and visualisations using dataextraction and analysis tools including Excel/SQL/MySQL• Extensively used and compiled reports on JIRA through the use of Dashboards andJQL.• Worked with the ETL team to streamline Afiniti's data pipeline for multiple clientsand establish data integrity checks with the operations team.
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Software Development/Maintenance InternFuturenow Technologies Jun 2013 - Aug 2013FutureNow is a provider of technology solutions and services in the USA, Canada, Europe, GCC and in South Asia, catering to the business needs of organizations across a wide array of industry sectors including retail, telecom, education, health and insurance. Where I, • Worked with a team for the development and maintenance of software for the HIIG (Houston International Insurance Group). • Worked on a custom programming language GOLD. -
FounderGold-Star Wire Drawing Feb 2009 - Dec 2011I co-founded this small scale copper wire drawing industry which developed a great reputation for quality in the market of cable manufacturing industry in a very short period of two years. Here I worked as Operations and Management Head to supervise production, marketing, client relations, workforce management and sales.
Wahaj Afzal Skills
Wahaj Afzal Education Details
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Computer Engineering
Frequently Asked Questions about Wahaj Afzal
What company does Wahaj Afzal work for?
Wahaj Afzal works for Sudostudy
What is Wahaj Afzal's role at the current company?
Wahaj Afzal's current role is Growth Leader | Technical Project Manager | Client Success | Agile Practitioner | Google Project Management Certificate | Web Development.
What schools did Wahaj Afzal attend?
Wahaj Afzal attended National University Of Computer And Emerging Sciences.
What skills is Wahaj Afzal known for?
Wahaj Afzal has skills like Electrical Panel Design, Dialux, Electrical Distribution Design, C, Matlab, Programming, Microsoft Office, Windows, C++, C#, Microsoft Excel, Eclipse.
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Wahaj Afzal
An Engineer With Diverse Set Of Knowledge And Experience, Embedded Engineer With Deep Learning Credentials And Expertise In Machine Designing And Project Management.Halmstad1live.com -
Wahaj Afzal
Karachi South District -
Wahaj Afzal
Pakistan
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