*Job Title:* Office Assistant (Complaint Management System).*Job Type:* Full-time/Contract*Company Name:* Bahria Town (Pvt) Ltd.*Location:* Karachi Sindh, Pakistan*Industry:* Real Estate Development, Construction, and Property Management*About Us:*Bahria Town Karachi is Pakistan's largest and most successful privately-developed real estate project. Spread over 46,000 acres, our master-planned community offers luxurious living, commercial, and recreational facilities. Since its inception in 1996, Bahria Town has revolutionized the concept of urban development, providing world-class infrastructure, amenities, and services.*Mission:*To provide exceptional quality of life, unrivaled infrastructure, and sustainable communities, while setting new benchmarks in real estate development.*Values:*- Quality and Excellence- Customer Satisfaction- Innovation and Sustainability- Integrity and Transparency- Community Development*Projects and Features:*- Master-planned communities- Luxury villas and apartments- Commercial hubs and shopping centers- Schools, hospitals, and healthcare facilities- Recreational spaces, parks, and mosques- Advanced infrastructure, including roads, utilities, and security.*Awards and Recognition:*- Winner of several international and national awards for real estate development- Certified by ISO 9001:2015 for quality management*Job Summary:*Here's a job description for an Office Assistant performing duties on a Complaint Management System:We seek an organized and tech-savvy Office Assistant to manage our online Complaint Management System. The ideal candidate will ensure efficient issue resolution, maintain accurate records, and provide excellent customer service. *Key Responsibilities:**Reports daily basis brief to:* Senior Gernal Manager and Senior Construction Manager .*Complaint Management System:*1. Monitor and respond to customer complaints via online portal.2. Route complaints to relevant departments/teams.3. Track and update complaint status.4. Ensure timely resolution and closure.*Administrative Tasks:*1. Maintain accurate records and databases.2. Generate reports on complaint trends and resolution rates.3. Provide support for internal stakeholders.4. Assist with documentation and data entry.*Customer Service:*1. Respond to customer inquiries via phone, email, or online chat.2. Resolve minor issues and escalate complex problems.3. Ensure customer satisfaction and provide feedback.