Waheed Akram Email & Phone Number

Sheikhupura District, Punjab, Pakistan

. During the general election in 2024, I managed the entire process for 50 polling stations, overseeing a team of 11000 personnel to ensure smooth and efficient operations. Leveraging HR analytics, I optimized workforce deployment based on voter density and geographic distribution, ensuring adequate staffing at all locations. I conducted comprehensive training sessions for staff, reducing procedural errors by 30% compared to previous elections. Additionally, I streamlined resource allocation and logistics, resulting in a 20% reduction in operational costs while maintaining full adherence to election laws and policies. This experience highlights my ability to integrate data-driven decision-making into workforce management, achieving operational excellence in high-pressure scenarios.·Managing the complaints of overseas Pakistanis received through the overseas Pakistani Commission Portal and resolving through concerned departments and courts of law.·Managing the recruitment process, analyzing requirements, and overseeing the recruitment process.·Designing and monitoring the implementation of performance management tools and managing the benefits and rewards.·Handling grievances, disciplinary cases, and exit procedures ·HR administration and compliance.·Process employee salaries, bonuses, and deductions accurately and on time.·Maintain payroll records and address payroll inquiries and discrepancies promptly.·Organise and maintain payroll and HR-related documentation, including contracts, Policies, and benefit records.·Handling grievances, disciplinary cases, and exit procedures.·Manage schedules, appointments, and meetings for executives or team members.·Handle incoming calls, emails, and correspondence.·Maintain office supplies and order new ones as needed.·Assist in preparing reports, presentations, and other documents.·Manage time and attendance records, ensuring accuracy and compliance with government policies.

Pakistan

• Assisted a team of 9 recruiters and 3 trainers.•Responsible for the recruitment, training, retention of 150 staff (RevenueOfficers of 5-Tehsils/ Branches of District)•Workforce planning on a weekly basis.•Implementation of Established job profiles, provide guidance regardingstress management in field.•Collaborated with Head of Department to determine training needs.•Design of training plan on a weekly basis.• Development and implementation of employee assessment tools.• Preparing weekly meeting to evaluate success of training programs andrecommended improvements to higher authorities to enhance effectiveness.•Resolved technical and administrative issues, and provide assistance.

Pakistan

• Monitored and handled employee claims involving performance-based and constructive feedback.• Evaluated employee onboarding programs and presented strategic improvement recommendations toupper management.• Coordinated employee grievances and disputes in timely and professional manner by finding constructivesolutions.• Worked with Higher Authorities to achieve compliance with organizational policies, providing clarifyinginformation and recommending necessary changes.• Reduced process gaps while supervising employees to achieve optimal productivity.• Facilitated successful policy implementation and enforcement to maintain legal and operationalcompliance.• Enhanced team workflows and employee job satisfaction by coordinating communication betweenAssistant Commissioners and employees.• Coordinated board and committee meetings, schedules, information preparation and distribution.• Recorded expenses and maintained accounting records.• Delivered top-notch administrative support to office staff, promoting excellence in office operations.• Sorted, opened, and routed mail and deliveries to resolve the people issues.• Optimized office schedule to balance team workloads, group productivity and financial targets.• Drafted agendas, recorded minutes, generated documents to facilitate meetings, and implementation ofdecisions.• Offered technical support and troubleshot issues to enhance office productivity.• Identified communication channels to set roadmap to distribute information.• Communicated corporate objectives to various divisions to meet deadlines and adhere to companybudgets.• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.• Kept front office clean and well-organized to keep areas presentable for guests and maximize professionalappeal.• Assisted with various Health projects such as Covid-19.

Pakistan

·Managed payroll processing, ensuring timely and accurate payments.·Maintained and updated employee records, ensuring compliance and accuracy.·Administered employee benefits programs and assisted with enrollment and claims.· Addressed employee inquiries and helped resolve workplace conflicts·Preparation of recovery targets of government dues, ensuring accuracy and compliance.·Assisted in interpreting rules and laws governing actions against defaulters.·Reconciled bank statements and resolved discrepancies in financial records.·Managed accounts payable and receivable, processing invoices and payments.·Tracked and recorded business expenses, preparing expense reports and conducting audits.· Supported tax compliance and audit processes by providing necessary documentation and implementingrecommendations.

Pakistan

• Processed employee termination paperwork at direction of supervisory staff.• Applied mediation and collaboration to successfully resolve employee complaints and grievances.• Participated in recruitment and selection process for new hires.• Compiled employee records from individual departments to maintain central files.• Converted employee status from temporary to permanent.• Preparing and issuing warning letters.• Assisted with employee performance review paperwork and documentation.• Documented human resources records and maintained confidentiality of sensitive personal information.• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assistedwith system changes.• Maintained office supplies, distributed mail and processed invoices for payment.• Conducted new hire orientation to verify completion of appropriate paperwork, recording information onhuman resources database.• Monitored employee attendance and performance to verify punctuality and absences, addressing issues inaccordance with company policies and procedures.• Filed paperwork, sorted, and delivered mail and maintained office organization.• Delivered friendly assistance with new hires throughout interviewing and hiring process.• Efficiently delivered personnel information to management for speedy corrective action.• Assisted with meetings and presentations within Department.• Screened applicant resumes and coordinated both phone and in-person interviews.• Maintained and scheduled complex calendars.• Coordinated itineraries and scheduled appointments for human resources staff

Lahore, Punjab, Pakistan

Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assistingin interview process and drafting offer letters.• Maintained human resources information system and kept employee files up to date and accurate.• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.• Assisted human resources staff with new hire orientations and monthly departmental meetings.• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.• Compiled and monitored data for employee records and personnel documents to support accuraterecordkeeping.• Handled employee inquiries and complaints regarding policy and benefits issues.• Liaised between multiple business divisions to improve communications.• Fostered positive work environment through comprehensive employee relations program.• Facilitated successful policy implementation and enforcement to maintain legal and operationalcompliance.• Created and implemented forward-thinking initiatives to improve employee engagement.• Drafted correspondence and other documents for Commissioner Lahore / Department heads in company'svoice.• Developed strategies to streamline and improve office procedures.• Managed department budgets and generated financial reports for management review.

Sheikhupura District, Punjab, Pakistan

I efficiently managed and optimized inventory. Coordinated with local suppliers to improve on-time deliveryrates and analyzed supply chain data to identify trends, leading to reduction in local shipping costs. I alsocontributed to process improvements that reduced order processing time and prepared detailed reports on local supply chain performance metrics, aiding in strategic decision-making and enhancing overall efficiency.

Master Of Science - Ms, Business Administration / Hrm, 3.23/4

Master Of Information And Operational Management, Operations Research, 2.64/4