Waheed Ramiah Email & Phone Number

The Docks, Port-Louis

The Docks, Port-Louis

Providing IT Support to users and oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed.- Handling of incoming technical support incidents, requests and changes.- Provide the Client with general remote or hands-on troubleshooting- Resolve calls ranging from simple password resets to complex Microsoft 365 queries- Provide updates and ensure ongoing customer communication is maintained.- Perform software… Show more Providing IT Support to users and oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed.- Handling of incoming technical support incidents, requests and changes.- Provide the Client with general remote or hands-on troubleshooting- Resolve calls ranging from simple password resets to complex Microsoft 365 queries- Provide updates and ensure ongoing customer communication is maintained.- Perform software builds/re-builds on PCs and laptops as required.- Monitor Systems.- Administer backups and restores.- Escalate calls to the suppliers’ team as necessary.- Fix hardware faults and install upgrades to client device.- Ensure support calls are logged and closed in a timely fashion.- Creation of Incident documentation, keeping it well-maintained and up to date- Keep up to date with advancements in technology Show less

Vivea Business Park, St-Pierre

Providing 1st & 2nd IT level support to Guests/ Homeowners/ Administration (150 users) for Anahita Golf, Anahita Residence, Anahita Estate, Anahita Syndic, Alteo Ltd - Assist any guests with IT issues on Network connectivity /IPTV connectivity/ Phone Connectivity. - Provide the organization with day-to-day computer support, such as installing software, addressing hardware issues and providing updates. - Administrative tasks include asset management, IT… Show more Providing 1st & 2nd IT level support to Guests/ Homeowners/ Administration (150 users) for Anahita Golf, Anahita Residence, Anahita Estate, Anahita Syndic, Alteo Ltd - Assist any guests with IT issues on Network connectivity /IPTV connectivity/ Phone Connectivity. - Provide the organization with day-to-day computer support, such as installing software, addressing hardware issues and providing updates. - Administrative tasks include asset management, IT procurement, tracking computer-related orders and bills, maintaining license documentation, and renewing upgrades- Systems Administrator Monitoring & Administer Servers (Opera, Material Controls, Win HMS, Simphony, Active Directory, Backup Exec, SunSystems, File-server). Check & ensure all servers Health are ok. Create all users & ensure all rights are ok . Manage User passwords & check policies Maintenance of servers. Ensure all replicas & backup are check and monitor regularly. Check all POS on Service outlets & ensure connectivity- Network Administrator Fully support, configure, maintain and upgrade corporatecustomer’s networks and in-house systems (Homeowners). Resolve Network problem reported by end-user Monitor network performance Ensure network security and connectivity Configuration and troubleshooting of Alcatel Switch and Access Points. Ensure all IT services are working in Guests Rooms.- Office 365 Administrator Assign licenses Manage most users properties Create and manage user views Update password expiration policies Manage service requests Monitor service health Check Quarantine Help users on Microsoft Forms - Monitoring of IPTV Systems - Monitoring of PABX/Telephone system Show less

Bsc (Hons), Business Computing & Information System - Computer Science, Upper Second Class (2:1)

Advance Diploma, Computing - Information Technology, Pass

Diploma, Computing - Information Technology, Distinction

Art/Art Studies, General