Waheeduddin Mohammed Email and Phone Number

I am a seasoned Sr. ServiceNow Administrator/Developer with over 10 years of extensive experience in the IT industry, specializing in ITSM frameworks and Java/J2EE enterprise application development. I hold certifications in ServiceNow Administration and Development, demonstrating my expertise and commitment to the platform.Throughout my career, I have excelled in developing, customizing, and maintaining ServiceNow applications, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). My hands-on experience encompasses creating custom applications, configuring workflows, and integrating ServiceNow with various third-party systems using REST and SOAP web services.My technical skill set includes JavaScript, HTML5, CSS3, AngularJS, and Bootstrap, coupled with proficiency in relational databases such as MySQL and MS SQL Server. I have a solid understanding of all phases of the software development life-cycle (SDLC) and methodologies like Agile/Scrum and Waterfall.In my current role at Mastercard, I lead the implementation, customization, and maintenance of ITIL modules, and manage both production and non-production ServiceNow instances. I am adept at identifying business requirements and translating them into technical solutions, enhancing system functionality, and ensuring platform stability.I am passionate about leveraging my problem-solving skills to drive continuous improvement and innovation in IT service delivery. My goal is to create streamlined, efficient, and user-friendly solutions that align with business objectives and enhance the overall user experience