OMNI Operation:• Lead E-Com & Omni Retail Channel operations, ensuring seamless integration.• Monitor web content, product catalog & promotions for the website while coordinating with cross-functionals.• Collaborate with products, brands, marketing, & finance for impactful campaigns.• Monitor digital queries, Lead generation and conversion from retail & online.• Track customer behavior and oversee order fulfillment for both channels.• Manage CRM and call center for CXI performance.• Overseeing the development of the website to enhance shopping experience and training for cross-functionals.• Drive OPEX reduction initiatives while managing budgets and timelines.• Monitor KPIs and take corrective actions using Power BI for data-driven decisions.eB2B & Partner Business:• Establish and nurture relationships with the key potential partners to boost sales and enhance external visibility.• Manger categorizes companies for B2B/IUC sales, ensuring effective management.• Coordinate corporate events through a maintained calendar to facilitate B2C/eB2B engagements.• Enhance visibility and sales by managing relationships with online partners effectively.• Strategically plan and execute new brand acquisitions, tailoring offerings for e-commerce and omni channels.• Prioritize streamline operations and maximize opportunities in eB2B and partner business endeavors.Digital Consumer Loan Operation:• Lead Digital consumer loan operations for fuel the new business acquisitions across retail, B2C and B2B.• Strategically plan with IPDC and execute revenue-generating sales for e-commerce/retail.• Drive yearly/quarterly targets, conduct meetings with NOH, and ensure follow-up on target vs. achievement.• Oversee training and meetings with ASM/ZSM to achieve targets effectively.• Monitor zonal performance to enhance shopping experiences and meet sales targets.• Gather VOC- through Outlets & Customers; and share the insights with management.

• Integration across all channels i.e: Offline Outlets, Call Centre, social media, Sales Targets, Incentives.• Revenue generation through online campaign i.e: Omni Channel & Direct Online Channel. • Enhanced complaint management system, aftersales through web & drive for better customer relationship.• Manage partnerships with corporates & online partners to generate additional sales.• Managing Digital Sales, Tele-sales & Fulfilment team to ensure dynamic revenue model.• Multi-channel logistics integration & automation to achieve unified customer experience.• Manage E-Commerce volume forecasts (fulfilment and customer contacts) on a national scale.• Maintain metrics reports, process documentation, online lead generation & express services.• Improve profitability, reducing costs & improving ops.• Monitor special requests and complaints of customers.• Design & deployment the new lineup for online sales.

• Lead management through online team (Ensuring daily lead target and sales target, communicate with retail, • B2B and dealer channel for ensuring successful closure of lead)• Training & Development for (Work for 3rd party Delivery channel, showroom executive and internal team)• Product photography arrangement, Handle online complain and solve it through CSD.• Logistic and delivery management- Error free successful delivery. Express delivery with great online user experiences.• Reporting-Online team performance evaluation, target analysis, KPI analysis, Category sales analysis, etc.

I help professional gain knowledge on MS Excel and Microsoft Power BI

• Creating & managing strategy to achieve success rate.• Designing and expanding business development programs based on the needs.• Forecasting total production data and report to direct management for further processing at AIG Express.

•Provide one-stop quality Customer Service over phone to ensure positive customer experience.•Capture customer insights and escalate critical issues / complaints and provide timely feedback.•Maintain targeted KPI on a regular basis.•Serve customers with helping attitude to play a significant role in customer satisfaction & enhance brand image.